Head of Creative Operations – Remote & Scalable Systems

inBeat Agency; United States; Remote; USD 150,000 - 210,000; Full time

Job summary

inBeat Agency is seeking a Head of Creative Ops to build the operational backbone of our delivery function across UGC, video, design, influencer marketing, and more. You’ll design scalable workflows, standardize tools, and lead a small team of 2–3 Operations Managers.

Reporting to the COO and partnering with the Chief Creative Officer, you’ll create efficient processes that let a fast-growing remote team of 200+ scale to 300–400 while maintaining speed and quality.

Qualifications

• Proven experience leading Creative Ops or Agency Operations at a sizeable agency (100+ people minimum).
• Deep understanding of how creative delivery functions work - UGC, video, design, paid media, influencer.
• Track record of building systems and processes that teams actually use and love.
• High fluency across project management and ops tooling - Airtable, ClickUp, Notion, Make/Zapier/N8N or equivalents.
• Systems thinker who can translate the full operational picture into clear, documented processes.
• Strong communicator who can build trust and buy-in with department leads across different creative disciplines.
• Comfortable operating in high-growth, ambiguous environments.

Responsibilities

• Audit, consolidate, and rebuild inBeat’s operational systems across 7 delivery functions: UGC, Video Editing, Design, Influencer Marketing, Creative Strategy & Copywriting, Paid Media, and Project Management.
• Build and lead a team of 2–3 Operations Managers embedded across those delivery functions.
• Design and implement scalable workflows, documentation, and tooling that grow with the team.
• Own and standardize inBeat’s operational tech stack (Airtable, ClickUp, Notion, Make/N8N/Zapier, Claude, Fathom, G-Suite), making clear what tools we use, how we use them, and where.
• Work closely with department leads to understand their operational pain points and translate them into systems that solve real problems.
• Build intake, handoff, QA, and escalation processes that keep 100+ team members aligned without requiring constant management overhead.
• Create documentation and training resources that make new hires faster to onboard and easier to get up to speed.
• Identify and eliminate operational bottlenecks across the delivery org before they become fires.

Skills

Project management

Operations leadership

Strategic thinking

Communication

Stakeholder management

Tools

Airtable

ClickUp

Notion

Make

Zapier

N8N

G-Suite

Claude

Fathom

Job description

inBeat Agency is seeking a Head of Creative Ops to build the operational backbone of our delivery function across UGC, video, design, influencer marketing, and more. You’ll design scalable workflows, standardize tools, and lead a small team of 2–3 Operations Managers.

Reporting to the COO and partnering with the Chief Creative Officer, you’ll create efficient processes that let a fast-growing remote team of 200+ scale to 300–400 while maintaining speed and quality.