Head of Content Design, AI-Driven UX - Remote

Salesforce, Inc.; San Francisco (CA); Remote; USD 218,000 - 401,000; Full time

Job summary

Salesforce's Slack unit is seeking a Senior Director of Content Design to shape how language and AI-driven experiences guide users and agents. You will lead a high‑performing, distributed team, partner with product, design, and engineering, and own terminology and naming decisions at the executive level.

In this role, you’ll elevate content craft across AI-native experiences, champion Help Center content strategy, and drive growth conversations while guiding relocation and sabbaticals as needed.

Qualifications

• Deep content design background with strong UX craft and language systems across products.
• Experience leading content design teams, incl. Help/support content, with growth of ICs and leaders.
• Executive presence to influence senior product decisions with language systems.
• AI fluency and ethical judgment about AI capabilities.

Responsibilities

• Lead and grow a high-performing team of content designers in Slack.
• Champion content design at the executive level with product leadership and naming decisions.
• Partner with product design, product management, and engineering to embed content design.
• Raise the bar on content craft across AI-native experiences and traditional UI.
• Lead and advocate for Help Center content strategy and cross-functional ownership.

Skills

Content design leadership

Executive presence

UX craft

Cross-functional collaboration

Job description

Salesforce's Slack unit is seeking a Senior Director of Content Design to shape how language and AI-driven experiences guide users and agents. You will lead a high‑performing, distributed team, partner with product, design, and engineering, and own terminology and naming decisions at the executive level.

In this role, you’ll elevate content craft across AI-native experiences, champion Help Center content strategy, and drive growth conversations while guiding relocation and sabbaticals as needed.