Senior Director, Content Design for AI-Powered UX

100 Salesforce, Inc.; San Francisco (CA); Hybrid; USD 218,000 - 401,000; Full time

Benefits offered by this job

Time off programs

Medical

Dental

Vision

Mental health support

Paid parental leave

401(k)

Employee stock purchasing program

Job summary

Salesforce, Inc. is seeking a senior leader to build and scale a high-performing content design team for Slack’s AI-powered experiences. You will drive language systems, ensure UX consistency, and partner with product leadership to shape the future of our AI-native interfaces.

You will mentor designers, champion career growth, and steward cross-functional collaboration with design, product management, and engineering to deliver high-impact, user-centric content strategies.

Qualifications

• Deep content design background with strong UX craft and experience designing content systems that cut cross‑platform confusion.
• Experience managing content design teams, ideally including Help or support content, with a track record of growing strong ICs and leaders.
• Experience leading distributed teams.
• Executive presence: you can explain the value of language systems clearly and influence product decisions at the senior level.
• Excellent track record of cross-functional collaboration; AI fluency grounded in judgment.
• You're excited about what AI makes possible and willing to engage with its ethical tradeoffs.

Responsibilities

• Lead and grow a high-performing team of content designers who define how natural language, both written and spoken, shapes how people and agents work together in Slack.
• Champion your team's careers through performance, promotion, and growth conversations, and help them through people logistics like relocation and sabbaticals.
• Champion content design at the executive level, and own naming, terminology, and language decisions with product leadership.
• Partner with product design, product management, and engineering to make content design a core part of how Slack builds.
• Raise the bar on content craft and quality across AI-native experiences and traditional UI.
• Evolve team operations with the team, building on what works and creating clear paths for feedback to flow up.
• Lead and advocate for Help Center, including its content strategy, vendor partnerships, and cross-functional ownership.

Skills

Content design

Team management

Distributed teams

Executive presence

Cross-functional collaboration

AI fluency

Job description

Salesforce, Inc. is seeking a senior leader to build and scale a high-performing content design team for Slack’s AI-powered experiences. You will drive language systems, ensure UX consistency, and partner with product leadership to shape the future of our AI-native interfaces.

You will mentor designers, champion career growth, and steward cross-functional collaboration with design, product management, and engineering to deliver high-impact, user-centric content strategies.