Head of Community and Business Development

Flourish Care

Rhode Island

Hybrid

USD 120,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Early-stage equity

Hybrid work (field travel)

Competitive base salary

Job summary

Flourish Care is seeking a hands-on leader to run the Community Development team and grow patient referrals through provider and community partnerships. You will own MA/RI/CT partnerships, lead the team toward a referral-growth target, and work with our Doula Ambassadors to expand Flourish Care’s local presence.

You will personally develop and manage partnerships, coach a two-manager team, and drive execution against Flourish Care’s playbook while maintaining field presence and relationship

Qualifications

Six+ years in healthcare provider growth, outreach, referral development, market development, or similar.
Experience owning outcomes such as patient referrals, volume, utilization, admissions, or revenue.
Ability to manage complex relationships across senior, operational, and frontline stakeholders.
Willingness to work in the field across MA and RI.
Residence in MA or RI, or willingness to relocate before starting.

Responsibilities

Grow referrals across MA and RI by building and expanding partnerships with health systems, FQHCs, OB-GYN practices, and community orgs.
Lead and coach the Community Development team toward referral growth and target attainment.
Prioritize accounts, manage activation, performance reviews, and expansion efforts.
Develop embedded referral workflows and align senior leadership around strategy.
Spend significant time in the field supporting partnerships and field staff.

Skills

Provider growth

Field outreach

Partnership activation

Market development

Referral growth

Job description

About Flourish Care

Flourish Care is building a better maternal healthcare system by embedding credentialed, community-based doulas into the healthcare ecosystem.

Having supported more than 5,000 Medicaid- and commercially insured families, we are expanding our model across the country. Our goal is to make evidence-based doula support a standard part of maternal care—covered by insurance and accessible through the places families already receive care.

The Opportunity

We are looking for a hands‑on leader to run our Community Development team and grow patient referrals through provider and community partnerships.

You will own partnership growth and referral performance in Massachusetts, Rhode Island, and Connecticut while managing a small team across multiple markets. You will also work closely with our Doula Ambassadors, who extend our boots‑on‑the‑ground presence in local communities.

This is a player‑coach role. You will personally develop and manage MA/RI/CT partnerships, lead the team toward an overall referral‑growth target, and improve execution against an established playbook.

Our partnerships range from community organizations and independent practices to FQHCs and complex health systems. Larger partnerships require senior alignment, embedded referral workflows, multi‑stakeholder project management, and ongoing relationship management.

This is not a payer‑sales role or a software sales role.

Success means turning provider and community relationships into sustained patient referrals.

What You'll Do

Grow referrals in Massachusetts and Rhode Island

Own partnership growth and referral performance across health systems, FQHCs, OB‑GYN practices, community organizations, and public‑health programs.

Build relationships from senior leaders to frontline referral staff.
Turn partner interest into practical, embedded referral workflows.
Manage complex partnerships through activation, performance reviews, and expansion.
Prioritize accounts based on referral potential, strategic value, and required effort.
Address barriers when promising partners are not referring consistently.
Coordinate with Doula Ambassadors to strengthen Flourish Care’s local presence.
Spend meaningful time in the field developing and supporting partnerships.

Referral volume will vary across the portfolio. Embedded health‑system and FQHC partnerships may generate significant volume, while smaller organizations may contribute fewer but still valuable referrals.

Lead the Community Development team

Manage an initial team of two Community Development Partnership Managers and lead the team toward Flourish Care’s overall referral‑growth target.

Set clear market priorities and performance expectations.
Run focused portfolio and performance reviews.
Coach the team on partnership development, activation, and referral growth.
Help the team focus its time on the highest‑value opportunities.
Drive consistent execution against Flourish Care’s existing playbook and refine it based on results.
Communicate performance, risks, and resource needs to leadership.

The Community Development team is responsible for generating and sustaining referrals. Once a referral is submitted, scheduling, enrollment, and care delivery are owned by other teams.

What You'll Bring

Provider‑Growth Operator Experience and Focus

You have at least six years of experience in healthcare provider growth, field outreach, referral development, market development, partnership activation, or a related function.

You have owned measurable outcomes such as patient referrals, patient volume, utilization, admissions, or revenue.

Experience With Complex Provider Partnerships

You understand how to build senior alignment within a health system or FQHC and translate that alignment into a workflow frontline teams will use. You are comfortable managing multiple stakeholders through activation and ongoing performance reviews.

Hands‑on Leadership

You can manage a team while remaining personally close to the work. You are equally comfortable coaching a team member, meeting with a health‑system executive, visiting a clinic, and troubleshooting a referral workflow.

Formal people‑management experience is preferred but not required. We will also consider candidates who have demonstrated leadership through coaching, field leadership, or cross‑functional initiatives.

Focus and Accountability

You know how to prioritize a portfolio, distinguish progress from activity, and concentrate limited resources on the strongest opportunities.

Effectiveness in a High‑Growth Environment

You can execute with limited resources, adapt as priorities evolve, and improve an existing process without waiting for perfect information or infrastructure.

Impact Driven Motivation

You want your work to improve maternal and infant health and expand access to doula care.

Required Qualifications

Six or more years of relevant healthcare growth, outreach, market‑development, or partnership experience
Direct ownership of patient‑referral, patient‑volume, utilization, admissions, or revenue outcomes
Experience working with healthcare providers and frontline clinical or administrative teams
Ability to manage complex relationships across senior, operational, and frontline stakeholders
Ability to work regularly in the field throughout Massachusetts and Rhode Island
Residence in Massachusetts or Rhode Island, or willingness to relocate before starting

Preferred Qualifications

Direct people‑management experience
Experience coaching field‑based partnership or outreach professionals
Experience with health systems, FQHCs, or multi‑site provider organizations
Experience in maternal health, women’s health, Medicaid, or community‑based care
Experience in a venture‑backed or rapidly growing company
Existing familiarity with the Massachusetts and Rhode Island healthcare ecosystem

Why you'll love working at Flourish