Doula Navigator / Community Doula - Bilingual (Texas)

Malama Health; San Antonio (TX); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Flexible hours

Startup exposure

Training opportunities

Statewide network

Growth opportunities

Job summary

Malama Health seeks a Community Doula to serve as a Maternity Care Navigator using our tools to support members across Texas. You will bridge providers, clinics, and community groups while delivering care coordination and outreach in local regions.

You will engage with Medicaid workflows, participate in events, and help grow Malama’s statewide birth equity network. The role offers flexible hours and growth opportunities in a fast-growing healthcare tech startup.

Qualifications

• 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, or Social Worker.
• Must be a certified birth doula prior to employment and enroll in TMHP Medicaid.
• Comfort with Google Workspace, Notion, Slack, and Zoom.
• Be a bridge; empathetic and a strong team player who communicates well.
• Fluent in English and bilingual in Spanish; located in Texas.

Responsibilities

• Deliver Care Management to meet patient needs via outreach, assessments, and guidance by phone, SMS, video, or in person.
• Coordinate care services and referrals with health plans, providers, and care teams to drive services to completion.
• Communicate to empower patient learning using motivational interviewing and trauma-informed approaches.
• Use care management portals to document, track, and improve services; manage caseload targets.
• Engage in community outreach at clinics and events; build relationships with CBOs and partners.

Skills

Community Health Worker

Community Doula

Case/Care Manager

Social Worker

Tools

Google Workspace

Notion

Slack

Zoom

Job description

Malama leverages the best of technology and people to deliver exceptional care - we build novel biometric tracking and patient engagement tools that allow skilled Care Managers to provide high-touch care navigation and coordination for pregnant and postpartum mothers that improves health outcomes for mom and baby.

We’ve raised $9.2M in funding to date and are on target to hit profitability early this year. Our mission is to improve pregnancy-related outcomes beginning with conditions that disproportionately affect historically underserved groups.

We're seeking a Community Doula to use our tools to serve our members as their Maternity Care Navigators and build awareness of Malama in their local region. This role is pivotal in bridging the gap between providers, community-based organizations and patients, ensuring seamless execution of our policies and care protocols. If you're passionate about improving maternal health outcomes, comfortable doing outreach, love building relationships, closing equity gaps, and want to gain invaluable experience in care coordination, startup operations, and patient success, this position is for you.

Role Responsibilities

• Deliver Care Management to Meet Patient Needs - Conduct outreach, check-ins, and comprehensive assessments to identify and meet patient needs via phone calls, SMS, video calls, or in-person encounters; Assist patients with appointment setting, office visits, social services application, among other requests.
• Coordinate Care Services and Referrals to Completion - Advocate for patient needs by coordinating with health plans, service providers, multi-disciplinary care teams to drive services to completion.
• Communicate to Empower Patient Learning - Utilize evidence-based practices like motivational interviewing, trauma-informed care, and harm reduction to engage with and communicate information to patients towards positive habit change.
• Utilize Technology to Document, Track, and Improve Services - Utilize required care management portals for all care coordination and other services provided in a timely manner; meet patient caseload targets and prioritize services according to intensity, need, and required follow-up.
• Community Outreach & Relationship Building - Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties, virtual outreach and engagement via social media and other online spaces, help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days and identify opportunities for Malama to highlight services at community events hosted by other organizations.

• 1-2 years of experience as a Community Health Worker, Community Doula, Case/Care Manager, Social Worker
• Must be a certified birth doula prior to employment (training, attendance at 3 births, complete CPR training, etc.) and enroll in TMHP Medicaid
• Reliable and responsive to text and calls! Adaptable and Excited to learn new technology - You are comfortable using Google Workspace (Sheets, Docs, Drive), Notion, Slack, Zoom, and want to learn more
• A people's person and a team player - One of our key values is Be the Bridge. You are positive and empathetic serving members/clients and open and honest when providing internal feedback for improvement
• Mission-driven, Impact-oriented - You are passionate about health, technology, and Malama's mission to improve maternal health outcomes and close equity gaps
• Deep ties to and lived experience in the communities served
• Ability to travel regularly across assigned counties for partner site visits
• Comfort with engaging with CBOs, following up, and tracking outreach activities
• Prior experience working with Medicaid and/or community-based maternal health programs
• You are fluent in English (written and verbal) and bilingual in Spanish (written and verbal)
• Located in Texas

• $25 per hour starting rate
• Flexible work hours to suit your needs
• Opportunity to contribute to a fast-growing healthcare technology startup
• Connection to a statewide network of birth equity advocates, doulas, and community health workers
• Training and educational opportunities

Equal opportunity

Malama is an equal opportunity employer. We strongly encourage applications from recent graduates, early-career advocates, Black, Indigenous, Latina/x, and other women of color, people with lived experience of pregnancy, and community members. You do not need years of experience to apply — passion, community roots, and a commitment to birth equity matter most.