Director of Clinical Operations

Flourish Health; Ann Arbor (MI); Remote; USD 120.000 - 150.000; Vollzeit

Benefits dieser Stelle

401(k)

Paid time off

Home office stipend

Health insurance

Vision insurance

Dental insurance

Zusammenfassung

Flourish Health is seeking a highly motivated operations leader to oversee the provider organization’s lifecycle, onboarding, transitions, scheduling, and supervision. You will partner across Operations, Clinical Leadership, Product, People Operations, Licensing & Compliance and other teams to scale processes and improve the provider experience as Flourish grows nationally.

The role emphasizes building scalable operations from zero to one, navigating ambiguity, and delivering clear, executable

Qualifikationen

• 10+ years of operations experience with 8+ years in people management (mental health ops preferred)
• Proven experience owning complex, cross-functional operational problems
• Strong problem-solving skills and startup adaptability
• Experience in a technology-enabled services business
• Excellent project management skills and attention to detail
• Ability to operate both strategically and tactically in a fast-moving environment

Aufgaben

• Own the operational lifecycle of Flourish's provider organization, ensuring staffing, support, and readiness.
• Oversee onboarding for new care teams and transitions for providers, including coverage planning.
• Coordinate supervision operations with Licensing & Compliance, scheduling, and state requirements.
• Own provider and clinic scheduling and day-to-day support for operations.
• Identify barriers and scale processes to improve provider day-to-day experience.
• Lead expansion projects, including carepod location planning and launches.
• Oversee clinic tools, vendors, and infrastructure to support operations.
• Collaborate with Product, Engineering, IT to implement tech-enabled improvements.

Kenntnisse

Operational leadership

People management

Cross-functional collaboration

Process optimization

Jobbeschreibung

About Flourish

1 in 25 adolescents will be diagnosed with serious mental illness. Most don’t get the care they need. Flourish (https://flourish.health/ ) is solving that.

About the Role

Flourish is rapidly expanding its national care delivery footprint, and we are looking for a highly motivated, execution-oriented operational leader. This role is central to ensuring our providers and care teams have the structure, support, and resources they need to do their best work.

You will oversee the operational lifecycle of our clinical organization, including care team onboarding, provider transitions, supervision operations, scheduling, capacity management, and day-to-day clinic support.

This is a highly hands-on leadership role for someone who thrives in building from zero to one, navigating ambiguity, and turning complex operational needs into clear, executable plans. You will work cross-functionally with Operational Leadership, Clinical Leadership, Product Teams, People Operations, Licensing & Compliance and other internal teams to build scalable processes, improve operational efficiency, and create a strong provider experience as Flourish grows nationally.

Responsibilities

1. Provider Operations

Own the operational lifecycle of Flourish's provider organization, ensuring care teams are appropriately staffed, supported, scheduled, and operationally prepared.

• Care Team Onboarding:Partner with People Operations and Clinical Leadership to build and execute on excellent new care team hires.

• Provider Transitions:Oversee operational workflows for provider transitions, including new hires, departures, internal transfers, patient care plans, and coverage planning.

• Supervision Operations:Partner with Licensing & Compliance, provide operational execution of complex clinical supervision structures, including supervision assignments, scheduling, tracking, and state-specific requirements.

• Provider & Clinic Scheduling:Own provider/ carepod scheduling execution

• Provider Support:Identify operational barriers impacting providers and develop scalable processes and resources that improve their day-to-day experience and ability to deliver care.

2. Expansion Operations

Partner with VP Operations to execute on Flourish's expansion strategy:

• Expansion Project Management:Partner with the VP, Operations and People Operations to translate expansion strategy into actionable operational plans, timelines, and execution steps.

• CarePod Locations:Support identifying new carepod location based on current patient volume in existing states, in-person staffing geographical gaps, and upcoming new state launches.

• CarePod Launch:Lead operational preparation for incoming care teams, ensuring staffing, schedules, supervision structures, technology, tools, and resources are in place before launch.

3. Clinic Infrastructure, Tools & Vendor Management

Own the tools, services, vendors, and clinic operational infrastructure that enable Flourish's providers and clinics to function effectively.

• Oversee clinic tools and services, including language translation and interpretation services, electronic signature platforms, mailing services, and other provider-facing operational resources.

• Identify opportunities to improve existing tools, services, and workflows to reduce administrative burden and improve provider experience.

• Partner with Product, Engineering, IT, and other internal stakeholders to implement technology solutions that improve provider and clinic operations.

• Create and manage vendor proposals in relation to costs to support efficient and sustainable growth.

4. Clinic Operations

Own the administrative infrastructure and day-to-day support functions that help Flourish's providers and clinics operate efficiently.

• Partner with product to identify roadmap in productizing clinic admin for scalable operations

• Develop and manage front-desk-style administrative support processes, including routing incoming calls and requests, coordinating communications, and directing inquiries to the appropriate teams.

• Oversee administrative processes such as document management, electronic signatures, mailing, records requests, and other clinic support needs.

• Establish standardized administrative workflows and service expectations to support providers consistently across markets.

5. Operational Performance & Continuous Improvement

• Establish and monitor key operational metrics related to provider onboarding, staffing, supervision, scheduling, capacity, clinic readiness, and administrative support.

• Partner with Product and Engineering to identify opportunities to automate manual processes and translate operational requirements into technology-supported workflows.

• Analyze quantitative and qualitative data to identify operational gaps, inefficiencies, capacity constraints, and opportunities for improvement.

• Lead complex, cross-functional operational projects, including workflow redesign, process implementation, operational pilots, and product-enabled improvements.

Role Requirements:

• Professional with 10+ years of experience operations, including 8+ years of people management (mental health operational experience strongly preferred)

• Proven experience owning complex, cross-functional operational problems

• Strong problem-solving skills and start up adaptability

• Experience in a technology-enabled services business

• Excellent project management skills and attention to detail

• Ability to operate both strategically and tactically in a fast-moving environment

The Right Person

The right person (you!) cares deeply about improving outcomes and quality of life for individuals with serious mental health conditions. If that resonates, we encourage you to apply, whether you check all the boxes or not. We’re focused on cultivating a community of people who can grow with us, and you might be the person we’re looking for, even if you don’t realize it yet. Notably, we encourage those with lived experience, and members of traditionally underrepresented communities to apply, including people of color, LGBTQ-identifying people, veterans, and differently abled individuals.

In your application, please feel free to note which pronouns you use (optional). If you need reasonable adjustments at any point in the application or interview process, please let us know.

Salary:$120,000-$150,000

Benefits:

• 401(k)

• Paid time off

• Home office stipend

• Health insurance

• Vision insurance

• Dental insurance

Job Type:Full-Time

Work location:Remote, with in-person event attendance required 2+ times per year

Schedule:Monday- Friday 8:30am-5pm/ 9am- 5:30pm in your local time zone

EEO statement

Flourish Health is an Equal Employment Opportunity (EEO) employer. We are committed to providing a work environment that is free from discrimination and harassment on the basis of race, color, religion, sex, national origin, age, disability, genetic information, veteran status, sexual orientation, gender identity, or any other status protected by federal, state, or local laws. We embrace diversity and encourage all qualified candidates to apply, as we believe that our differences make us stronger and more innovative. Our dedication to inclusivity is the foundation of our work culture, where everyone is valued, respected, and has an equal opportunity to thrive.

E-Verify

Flourish Health participates in E-Verify. As an employer, we comply with federal law by verifying the identity and employment eligibility of all individuals hired to work in the United States.