Head of Communications & Guest Experience

University of North Texas; Denton (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

University of North Texas Dining Services seeks a Director of Communications & Guest Experience to lead D.S. Creative, the in-house agency.

You will steer communications strategy for university dining operations, manage internal/external partnerships, and guide guest experience initiatives across digital, print, and broadcast media. The role requires a Bachelor's degree in communications/marketing or related field and 6+ years of experience, with strong leadership and project-management skills.

Qualifications

• Bachelor's degree in communications, marketing, journalism, design, business, project management or related field.
• Six years of professional experience.
• Knowledge of marketing, branding, public relations, and guest experience.

Responsibilities

• Lead D.S. Creative, the marketing department, in its integrated communication strategy spanning digital, social, print, and broadcast media.
• Plan, prioritize team projects, master calendar; direct social media channels with content calendars and benchmarks.
• Review and approve high-priority marketing projects and liaison to the Executive Director.
• Engage with Dining Services staff and campus partners to maintain relationships and culture-building initiatives.
• Oversee development of marketing materials and ensure brand consistency.
• Coach and develop the marketing and communications team; manage performance and operations.
• Oversee website content to maximize traffic and engagement.

Skills

Written communication

Verbal communication

Interpersonal skills

Project management

Education

Bachelor's degree in communications/marketing/journalism/design/business

Job description

University of North Texas Dining Services seeks a Director of Communications & Guest Experience to lead D.S. Creative, the in-house agency.

You will steer communications strategy for university dining operations, manage internal/external partnerships, and guide guest experience initiatives across digital, print, and broadcast media. The role requires a Bachelor's degree in communications/marketing or related field and 6+ years of experience, with strong leadership and project-management skills.