Head of Commercial Ops & Customer Service

EKK Eagle America Inc; San Antonio (TX); On-site; USD 90,000 - 140,000; Full time

Job summary

EKK Eagle America Inc. is seeking a Commercial Operations Manager to provide leadership across Customer Service, Purchasing, Logistics and Commercial Operations in Farmington Hills, MI or Selma, TX.

You will lead teams across locations, drive order-to-cash and procure-to-pay processes, and partner with Sales to meet customer requirements. The role emphasizes continuous improvement and strong cross-functional collaboration.

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Finance, or related field preferred; equivalent experience considered.
• Experience leading and developing employees across functions.
• ERP systems knowledge and process improvement experience preferred.

Responsibilities

• Lead Customer Service, Logistics and Purchasing across multiple locations.
• Partner with Sales to align customer requirements and commitments.
• Drive continuous improvement of order-to-cash and procure-to-pay processes.

Skills

Leadership

Cross-functional collaboration

Analytical thinking

People development

Customer focus

Education

Bachelor's degree in Business, Supply Chain, Operations, Finance, or related field

Tools

ERP systems

Job description

EKK Eagle America Inc. is seeking a Commercial Operations Manager to provide leadership across Customer Service, Purchasing, Logistics and Commercial Operations in Farmington Hills, MI or Selma, TX.

You will lead teams across locations, drive order-to-cash and procure-to-pay processes, and partner with Sales to meet customer requirements. The role emphasizes continuous improvement and strong cross-functional collaboration.