Commercial Operations Manager

EKK Eagle America Inc; Michigan; On-site; USD 110,000 - 160,000; Full time

Job summary

EKK Eagle America Inc is seeking a Commercial Operations Manager to lead Customer Service, Purchasing, Logistics, and Commercial Operations across Farmington Hills, MI and Selma, TX. The role drives fulfillment excellence, process improvements, and cross-functional alignment with sales and manufacturing partners.

The ideal candidate combines hands-on leadership with a strategic business perspective, focusing on people development and continuous improvement of operational performance across

Qualifications

• Bachelor's degree in Business, Supply Chain, Operations, Finance, or related field; relevant experience also considered.
• Experience leading and developing employees across multiple functions.
• Experience with ERP systems and process improvement is preferred.
• Experience in international or manufacturing environments is advantageous.

Responsibilities

• Lead Customer Service, Purchasing, Logistics, and Commercial Operations across multiple locations.
• Drive order-to-cash and procure-to-pay process improvements and KPIs.
• Collaborate with Sales, Finance, Operations, Quality, IT, and manufacturing sites to align priorities.
• Develop teams, set expectations, and foster a results-oriented culture.

Skills

Leadership

Cross-functional collaboration

Data-driven decisions

Customer service orientation

Problem solving

Education

Bachelor's degree in Business / Supply Chain

Tools

ERP systems

Job description

Description

Job Title: Commercial Operations Manager

Location: Farmington Hills, MI or Selma, TX

Job Status: Exempt Reports to: VP/GM Semicon Division

Job Summary:

• The Commercial Operations Manager provides leadership and process ownership across EKK Eagle America's Customer Service, Purchasing, Logistics and Commercial Operations. The role is responsible for leading teams across multiple locations, ensuring effective execution of customer and purchasing processes, and driving continuous improvement throughout the order-to-cash and procure-to-pay cycles.
• Serving as a critical link between customer demand, sales, EKK manufacturing locations, and operational execution, the Commercial Operations Manager works cross-functionally to improve customer service, material availability, communication, and business performance. The role is expected not only to execute existing processes, but to continuously improve how work is performed across the commercial organization.
• The ideal candidate combines hands-on operational leadership with a broader business perspective, effectively managing day-to-day execution while developing people, improving processes, and driving organizational effectiveness.

Essential Duties and Responsibilities:

Leadership & Organizational Development

• Lead and develop Customer Service, Logistics and Purchasing teams across multiple locations, establishing clear expectations, accountability, and consistent ways of working.
• Build a collaborative, responsive, and results-oriented team culture.

Customer Service & Commercial Execution

• Lead Customer Service, Warehouse and order management activities to ensure responsive communication, order accuracy, and effective issue resolution.
• Partner with Sales to ensure customer requirements, forecasts, priorities, and commitments are effectively executed.
• Improve the customer experience through stronger processes and communication, serving as an escalation point when needed.

Purchasing & Supplier Coordination

• Lead Purchasing activities, primarily with EKK manufacturing locations in Japan, to ensure alignment between customer demand, inventory, and product availability.
• Monitor material availability, purchase orders, inventory, and delivery performance, proactively addressing shortages, delays, and supply risks.

Cross-Functional Business Leadership

• Partner across Sales, Finance, Operations, Supply Chain, Quality, IT, and EKK manufacturing locations to align priorities and resolve business issues.
• Drive continuous improvement across commercial processes using KPIs and data to simplify, standardize, and automate work and improve overall business performance.

Requirements

Qualifications:

Education & Experience

• Bachelor's degree in Business, Supply Chain, Operations, Finance, or a related field preferred, along with relevant experience in Customer Service, Commercial Operations, Purchasing, Supply Chain, or Sales Operations. Equivalent education and experience will be considered.
• Previous experience leading and developing employees.
• Experience working effectively across multiple functions and organizational levels.
• Working knowledge of purchasing, order management, inventory, and supply processes.
• Experience with ERP systems and business process improvement strongly preferred.
• Experience working in an international or manufacturing organization is preferred.
• Experience working with teams or business partners across multiple locations is beneficial.

Key Competencies:

Leadership & People Development

Builds effective teams, develops employees, establishes accountability, and creates an environment in which people take ownership of results.

Operational Excellence & Process Improvement

Challenges existing processes, identifies root causes, establishes consistent ways of working, and drives sustainable improvement.

Customer & Business Focus

Balances customer requirements with material availability, inventory, cost, profitability, and broader company objectives.

Cross-Functional Collaboration & Communication

Builds productive relationships and drives alignment across Sales, Finance, Operations, Customer Service, Purchasing, and EKK manufacturing locations.

Analytical Thinking & Execution

Uses data, sound business judgment, and structured problem solving to establish priorities, make decisions, resolve issues, and deliver results.

Knowledge, Skills & Abilities:

• Strong people leadership, coaching, and communication skills.
• Strong customer and business orientation.
• Ability to lead through influence and work effectively across organizational boundaries.
• Strong problem-solving, decision-making, and organizational skills.
• Ability to manage competing customer, supply, and operational priorities.
• Comfortable using data and KPIs to manage performance and drive improvement.
• Working knowledge of ERP systems and commercial business processes.
• Strong continuous improvement and process-oriented mindset.
• Ability to grasp detailed operational issues while maintaining a broader business perspective.
• Ability to build effective working relationships across locations, functions, and cultures.
• Ability and willingness to travel between company locations as required.