Head of Commercial Enablement & Training (Remote)

Harrow

United States

Remote

USD 216,000 - 264,000

Full time

38 hours ago

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Job summary

Harrow is seeking a Head of Commercial Training & Development to own enablement for a nationwide field organization. You will lead onboarding, certification, and leadership development while driving adoption of Salesforce Life Sciences Cloud, Slack, and AI tools across all franchises.

Manage curriculum, budgeting, and metrics to elevate performance for 200+ representatives. The role reports to the SVP, Commercial and requires 12+ years in pharma/biotech commercial roles with prior training

Qualifications

Bachelor’s degree; 12+ years in pharma or biotech commercial roles, including field sales and 5+ years leading training or sales teams.
Built or rebuilt a commercial training function, including onboarding and certification.
Knowledge of FDA promotional rules, PDMA, and the PhRMA Code as they apply to field training.
Experience measuring training impact on business results, and driving CRM or sales-technology adoption, leader development, or business planning programs.
Proficiency with AI platforms such as ChatGPT and Claude, and with Slack.

Responsibilities

Build competency models and agree capability gaps with the franchise Sales Heads and Regional Managers.
Own curriculum architecture strategy and the certification processes and plans.
Build the commercial leader development program for district managers and regional leaders: coaching, business reviews, talent development, and leading through change.
Own the territory business planning curriculum and standard: account and territory plans, targeting prioritization capabilities, and business review capabilities and best practices.
Drive adoption and pull-through of the commercial tech stack (Salesforce Life Sciences Cloud, Slack, and AI-enabled tools) through training, field champions, and usage metrics by tool, with Marketing & Commercial Operations, which administers the systems.
Use the rotational Field Trainers as champions by competency (e.g., business planning, tools usage) as well as for product and selling skills.
Lead the three franchise trainers and the three platform roles; oversee the 10-person rotational Field Trainer bench through the franchise trainers.
Own the AI-assisted content standard with Legal and PRC.
Report the enablement scorecard in the commercial business review each quarter (e.g., cohort ramps, coaching quality, tool adoption, and retention).
Own the enablement and training budget, vendors, and learning technology.