Head of Collaboration Platform Engineering

Huntington Bank; Austin (TX); Hybrid; USD 70,000 - 140,000; Full time

Job summary

The Collaboration Platform Principal Engineer at Huntington National Bank leads the Collaboration Service Engineering team, driving strategic service engineering and operational excellence for voice, video, trading communications, and unified collaboration services.

They partner with Platform Engineering, Infrastructure, Network Services, Security, and business stakeholders to deliver highly available, secure, and scalable collaboration solutions that support the bank's objectives.

Qualifications

• Bachelor's degree or equivalent experience in a related field.
• 7+ years advancing enterprise collaboration, unified communications, or telecom environments.
• Minimum of 3 years leading engineering teams or large-scale collaboration initiatives.

Responsibilities

• Provide technical and organizational leadership for the Collaboration Service Engineering team.
• Establish standards, processes, and roadmaps for service engineering.
• Lead engineers ensuring stability, incidents, and continuous improvement of enterprise collaboration services.
• Serve as senior escalation point for critical incidents and strategic decisions.
• Foster accountability, collaboration, innovation, and operational excellence.
• Own platform engineering across CUCM, CER, voice gateways, Webex, Teams, and related services.

Skills

Leadership

Collaboration

Stakeholder management

Strategic thinking

Education

Bachelor's degree in Information Technology, Computer Science, Telecommunications, Engineering, or related field

Tools

CUCM

CER

Webex Calling MT

Microsoft Teams Voice

Job description

The Collaboration Platform Principal Engineer at Huntington National Bank leads the Collaboration Service Engineering team, driving strategic service engineering and operational excellence for voice, video, trading communications, and unified collaboration services.

They partner with Platform Engineering, Infrastructure, Network Services, Security, and business stakeholders to deliver highly available, secure, and scalable collaboration solutions that support the bank's objectives.