Head of Client Services

Story Co; San Francisco (CA); On-site; USD 170,000 - 255,000; Full time

Job summary

Story Co in San Francisco is seeking a Head of Client Services to own client relationships, delivery, and growth. You will build the team and systems that enable great work, reporting directly to the CEO and joining the leadership team, guiding expansion beyond video.

The role requires leading relationships with founders, CEOs, and marketing leaders, shaping strategic ideas across advertising, copy, video, and campaigns. This is a full-time, in-person position in SF.

Qualifications

• Experience building and leading agency teams.
• Experience owning senior client relationships.
• Strong creative judgment across advertising and video.
• Marketing strategy with hands-on production experience.
• Ability to unite a team around ideas.

Responsibilities

• Lead how Story wins, serves, retains, and grows client accounts.
• Be the senior partner for founders, CEOs, and marketing leaders on key relationships.
• Help develop creative ideas across advertising, copy, video, social, and campaigns.
• Hire, mentor, and lead the team as the agency grows.
• Build processes that keep delivery consistent as volume expands.
• Set clear standards for creative quality and client service.
• Handle difficult project or client situations and resolve them.
• Shape Story's marketing and social presence alongside client work.

Skills

Creative leadership

Senior client relationships

Team development

Agency management

Strategic marketing

Job description

Great stories start with extraordinary people.

We’re bringing together exceptional creative talent to tell the stories of people shaping the future. Work alongside people who raise your standards, champion your ideas, and give you room to do the best work of your career.

Story inspires science. Science makes story real.

Your Story

We're hiring a Head of Client Services to help build Story into a full-service creative agency. You'll own client relationships, delivery, and growth, while building the team and systems that make great work possible. Reporting directly to the CEO and joining the leadership team, you'll work closely with founders and marketing leaders and help shape our expansion beyond video.

Responsibilities

• Lead how Story wins, serves, retains, and builds client accounts.
• Be the senior partner for founders, CEOs, and marketing leaders on key relationships.
• Help develop creative ideas across advertising, copy, video, social, and campaigns.
• Hire, mentor, and lead the team as the agency grows.
• Build processes that keep delivery consistent as the volume and range of work expand.
• Set clear standards for creative quality and client service.
• Step into difficult project or client situations and lead them toward a resolution.
• Shape Story's own marketing and social presence alongside our client work.

Requirements

• Track record of building, leading, and growing creative or agency work.
• Experience developing teams and owning senior client relationships.
• Strong creative judgment across copywriting, advertising, video, and modern marketing.
• Marketing strategy experience paired with hands-on production experience.
• Ability to develop an idea in the room and bring a team together around it.
• Ability to work full‑time, in person in San Francisco.
• No minimum years required. We care about the work you've led and the results you've delivered.

Bonus

• Experience working with deep‑tech companies or technical founders.
• Hands‑on knowledge of video production from concept through delivery.
• A network across startups, venture capital, or tech marketing.
• Calm, decisive leadership when a project or relationship is under pressure.
• An instinct for turning complex technical subjects into stories people care about.

Compensation

The base salary range for this role is $170,000 – $255,000. Your final offer will depend on your experience, skills and level. Compensation Range: $170K - $255K