Head of Client Operations

Storm3; New York (NY); On-site; USD 100,000 - 150,000; Full time

Job summary

Storm3 in New York is seeking a leader to own and build the operational engine behind client delivery in pharma marketing. You will work across multiple teams to transform high-touch services into scalable systems.

The ideal candidate will have 7-12 years of experience in pharma marketing or agency operations, along with a strong background in building operational systems. Join this rapidly growing company at the forefront of AI commercialization.

Qualifications

• 7–12 years of experience in pharma marketing or agency operations.
• Experience in building operational systems at scale.
• Managed teams and/or pharmaceutical accounts worth over $1M.

Responsibilities

• Own and build the operational engine behind client delivery.
• Standardize workflows across creative, medical, and commercial teams.
• Drive a tight product + ops feedback loop using data.

Skills

Pharma marketing / agency operations

Operational systems building

Team management

Quantitative analytics

Problem-solving

Job description

Biopharma spends $40B+ annually on marketing, yet launching a simple campaign can take 18–24 months due to manual regulatory workflows.

This company is changing that, building an AI-powered commercialization platform that reduces timelines to days, not months.

• Partnering with 50+ pharma brands, including top global manufacturers
• Delivering 10x faster execution at a fraction of the cost
• Building at the cutting edge of AI (LLMs, automation, applied workflows)
• Rapid growth toward major ARR milestones with backing from top-tier investors

The Role

Own and build the operational engine behind client delivery.

You’ll work across product, commercial, creative, medical, and engineering to turn a complex, high-touch service into a scalable, high-performance system.

What You’ll Do

• Build and scale a client operations playbook across enterprise pharma accounts
• Standardize workflows across creative, medical, and commercial teams
• Own delivery execution and eliminate bottlenecks
• Drive a tight product + ops feedback loop using data
• Optimize for speed, quality, and margin

Who You Are

• 7–12 yrs in pharma marketing / agency ops or product
• Experience building operational systems at scale
• Managed teams and/or $1M+ pharma accounts
• Deep understanding of MLR + creative workflows
• Highly quantitative, detail-oriented, execution-driven
• Thrives in fast-paced, build-from-scratch environments