Head of Call Center Operations & CX

Arrabisis Company; San Antonio (TX); On-site; USD 90,000 - 150,000; Full time

Job summary

Arrabisis Company in San Antonio seeks an experienced Call Center Director to lead our customer service operations. You will drive performance, efficiency, and exceptional customer experiences while managing a large support team and budget.

The role requires strategic thinking, strong leadership, and deep knowledge of call center metrics, technology, and cross-department collaboration to ensure ongoing improvements and regulatory compliance.

Qualifications

• TEST POSTING ONLY!!!

Responsibilities

• Oversee the daily operations of the call center to ensure efficiency and performance meet or exceed company standards.
• Develop and implement effective strategies to improve customer satisfaction and operational efficiency.
• Lead, mentor, and motivate call center staff to achieve high levels of performance and professional development.
• Analyze call center data and prepare reports for upper management, highlighting areas of improvement and success.
• Collaborate with other departments to ensure seamless communication and support for customer service initiatives.
• Stay current with industry trends and advancements to continuously improve call center processes and technology.
• Manage budget planning and cost control to ensure financial efficiency and accountability within the call center.
• Ensure compliance with company policies, procedures, and regulatory requirements.

Job description

Arrabisis Company in San Antonio seeks an experienced Call Center Director to lead our customer service operations. You will drive performance, efficiency, and exceptional customer experiences while managing a large support team and budget.

The role requires strategic thinking, strong leadership, and deep knowledge of call center metrics, technology, and cross-department collaboration to ensure ongoing improvements and regulatory compliance.