AI-Powered Call Center Supervisor

SafeRide Health; San Antonio (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

SafeRide Health in San Antonio, TX is seeking an experienced Call Center Supervisor to lead a growing team. You will coach staff, optimize call handling, monitor performance dashboards, and drive improvements through data and AI-enabled tools.

The role requires hands-on leadership across shifts, exceptional communication, and a focus on member experience. You will partner with HR and leadership to provide coaching, implement training, and ensure adherence to SOPs while managing scheduling and

Qualifications

• High school diploma or equivalent.
• 3+ years of call center experience, including 1+ year in a lead or supervisory role.
• Experience analyzing call data to drive improvements.
• Experience resolving issues to improve member experience.
• Comfort with data and AI-driven tools and reporting.

Responsibilities

• Lead, coach, and develop a team of Call Center Representatives.
• Oversee daily call center operations across all shifts.
• Monitor dashboards and intervene to improve KPIs.
• Escalate complex calls and resolve issues with a customer-focused approach.
• Analyze data to identify trends and opportunities for improvement.
• Champion AI-enabled tools to improve efficiency and quality.
• Manage scheduling, timekeeping, and PTO for uninterrupted operations.
• Conduct QA reviews and deliver coaching and performance evaluations.
• Onboard and train new representatives and maintain SOPs.

Skills

Leadership

Analytics

AI literacy

Communication

Coaching

Decision making

Team management

Problem solving

Adaptability

Data interpretation

Education

High school diploma

Bachelor’s degree preferred

Job description

SafeRide Health in San Antonio, TX is seeking an experienced Call Center Supervisor to lead a growing team. You will coach staff, optimize call handling, monitor performance dashboards, and drive improvements through data and AI-enabled tools.

The role requires hands-on leadership across shifts, exceptional communication, and a focus on member experience. You will partner with HR and leadership to provide coaching, implement training, and ensure adherence to SOPs while managing scheduling and