Call Center Product Manager: Strategy & Growth

Arrabisis Company; Adger (AL); On-site; USD 1,400 - 2,800; Full time

Job summary

Arrabisis Company is seeking an experienced Call Center Product Manager to lead the development and enhancement of our call center product offerings in the United States. You will drive product strategy, collaborate with sales, marketing, and operations, and ensure solutions meet client needs and business goals.

The role requires strong product management background, excellent communication, and a deep understanding of call center operations.

Qualifications

• Experience in product management.
• Strong communication skills.
• Deep understanding of call center operations.

Responsibilities

• Develop and implement product strategies that align with the company's vision and goals.
• Collaborate with cross-functional teams including sales, marketing, and operations to ensure product success.
• Conduct market research and competitive analysis to identify opportunities for product growth and improvement.
• Define product requirements and create detailed specifications for new features and enhancements.
• Manage the product lifecycle from concept through launch and ongoing optimization.
• Gather and analyze feedback from customers and stakeholders to inform product decisions.
• Monitor product performance and use data-driven insights to make informed decisions.
• Stay updated on industry trends and emerging technologies related to call center operations.
• Provide training and support to internal teams and clients on product features and best practices.

Skills

Product management

Cross-functional collaboration

Market research

Requirements definition

Lifecycle management

Data-driven decisions

Industry trend awareness

Training and support

Job description

Arrabisis Company is seeking an experienced Call Center Product Manager to lead the development and enhancement of our call center product offerings in the United States. You will drive product strategy, collaborate with sales, marketing, and operations, and ensure solutions meet client needs and business goals.

The role requires strong product management background, excellent communication, and a deep understanding of call center operations.