Head of Business Operations - Remote

Fuze Health Inc.; Kailua (HI); Remote; USD 130.000 - 170.000; Vollzeit

Benefits dieser Stelle

Dental coverage

Vision care

401(k) plan

Life insurance

Disability insurance

FSA/HSA

Commuter benefits

Paid holidays

Zusammenfassung

Fuze Health is seeking a Manager of Operations Enablement & Capabilities to define and optimize processes and the supporting technology across operations, clinical, product, and customer-facing teams. The role focuses on delivering digital pharmacy solutions that improve accessibility, efficiency and customer engagement.

You will lead cross-functional efforts to document needs, manage projects, and drive workforce change, while developing a high-performance team and ensuring continuous

Qualifikationen

• 7+ years in operations management, preferably in healthcare or digital pharmacy.
• 3+ years experience in effectively managing a team.
• Proven leadership in Lean/Six Sigma methodologies, training, and deployment.
• Strong technical background in Salesforce, CRM optimization, and contact center technology.

Aufgaben

• Define, develop, standardize and optimize processes and supporting technology across operations, clinical, product management, technology and customer-facing teams.
• Collaborate cross-functionally to document complex needs and manage projects.
• Lead initiatives to optimize operations while ensuring compliance and enabling future growth.
• Provide leadership, guidance and performance management to the team in a dynamic environment.
• Analyze feedback, metrics and data to improve user experience, efficiency and turnaround times.

Kenntnisse

Operations management

Team leadership

Lean/Six Sigma

KPI & dashboards

Cross-functional collaboration

Analytical thinking

Problem-solving

Tools

Salesforce

Jobbeschreibung

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors.

The Manager, Operations Enablement & Capabilities

This role works across operations, clinical, product management, technology and customer-facing teams to define, develop, standardize and optimize processes and supporting technology. It is responsible for delivering and managing process and digital pharmacy solutions to enhance accessibility, operational efficiency, and customer engagement.

You and your team will effectively collaborate cross-functionally to understand, document, and translate complex business needs and technical requirements, effectively manage projects, and astutely identify and facilitate workforce change management needed to successfully implement new processes and technology enhancements. You will bring leadership and excellent communication and interpersonal skills to effectively manage all stakeholders in a dynamic and often ambiguous environment. You will lead initiatives to optimize operations while ensuring compliance to provide a platform for future company growth. You will lead and develop an engaged team, cultivating a high performance environment rooted in continuous improvement.

The ideal candidate will have a strong background in process improvement, pharmacy operations, virtual pharmacy, CRM optimization, contact center technology and other healthcare technology solutions.

Analyze customer feedback, operational performance metrics and data insights to enhance the user experience, satisfaction, operational efficiency and turnaround time. Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience. Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology. Work with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide and direct enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbots. Ensure team excellence by providing leadership, guidance, feedback, development opportunities and performance management.

Qualifications

• 7+ years in operations management, preferably in healthcare or digital pharmacy
• 3+ years experience in effectively managing a team
• Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment
• Strong technical background in Salesforce, CRM optimization, and contact center technology
• Strong analytical skills and ability to create and manage KPIs and dashboards
• Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance)
• Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Annual Incentive Bonus Eligible: No

Equity Eligible: No

Travel: No - Required up to 0% of the time

Benefits: Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.