Head of Business Operations - Remote

Fuze Health Inc.; Tallahassee (FL); Remote; USD 100,000 - 150,000; Full time

Benefits offered by this job

Dental and vision plans

401(k) retirement savings plan

Life insurance

AD&D insurance

FSA/HSA

Commuter benefits

Short-term & long-term disability

Paid holidays

Paid parental leave

Flexible vacation

Job summary

Fuze Health Inc. is seeking an experienced Manager of Operations Enablement & Capabilities to lead process improvement and digital pharmacy initiatives. You will collaborate across operations, clinical, product, technology and customer-facing teams to define, develop and optimize workflows and supporting technology.

You will guide workforce change management, drive performance metrics, and build an engaged, high-performing team focused on continuous improvement and scalable growth.

Qualifications

• 7+ years in operations management, preferably in healthcare or digital pharmacy.
• 3+ years experience in effectively managing a team.
• Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment.
• Strong technical background in Salesforce, CRM optimization, and contact center technology.
• Strong analytical skills and ability to create and manage KPIs and dashboards.
• Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance).
• Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans.

Responsibilities

• Analyze customer feedback, operational performance metrics and data insights to enhance user experience, satisfaction, and turnaround time.
• Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience.
• Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology.
• Work with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide and direct enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbots.
• Ensure team excellence by providing leadership, guidance, feedback, development opportunities and performance management.

Skills

Operations management

Team leadership

Lean Six Sigma

Salesforce CRM

CRM optimization

Data analysis

Stakeholder management

Tools

Salesforce

CRM systems

Contact center technology

Job description

At Fuze Health, we put patients first and tirelessly address the most pressing needs in healthcare. We empower millions to digitally connect with care providers, essential health resources and needed treatments – and enable care providers, employers, health plans and life sciences companies to meaningfully enhance quality, outcomes and value. We are dedicated to helping our partners evolve and modernize to meet emerging patient and marketplace needs.

Fuze Health’s foundation is built upon the strategic combination of several proven, technology-powered innovators in the digital health, diagnostics, and pharmacy sectors. The Manager, Operations Enablement & Capabilities is responsible for delivering and managing process and digital pharmacy solutions to enhance accessibility, operational efficiency, and customer engagement. This role works across operations, clinical, product management, technology and customer-facing teams to define, develop, standardize and optimize processes and supporting technology.

You and your team will effectively collaborate cross-functionally to understand, document, and translate complex business needs and technical requirements, effectively manage projects, and astutely identify and facilitate workforce change management needed to successfully implement new processes and technology enhancements.

You will bring leadership and excellent communication and interpersonal skills to effectively manage all stakeholders in a dynamic and often ambiguous environment. You will lead initiatives to optimize operations while ensuring compliance to provide a platform for future company growth. You will lead and develop an engaged team, cultivating a high performance environment rooted in continuous improvement.

The ideal candidate will have a strong background in process improvement, pharmacy operations, virtual pharmacy, CRM optimization, contact center technology and other healthcare technology solutions.

Analyze customer feedback, operational performance metrics and data insights to enhance the user experience, satisfaction, operational efficiency and turnaround time

Identify, prioritize, build, and optimize workflows, automation, dashboards, and reporting to enhance operations and customer experience

Effectively scope and manage projects, resource allocation, and deliverables, applying continuous improvement methodology

Work with cross-functional teams (IT, product development, growth, data, engineering, compliance, customer service) to guide and direct enhancements and administration of pharmacy technology and capabilities including mobile apps, web portals, and chatbots

Ensure team excellence by providing leadership, guidance, feedback, development opportunities and performance management.

• 7+ years in operations management, preferably in healthcare or digital pharmacy
• ~3+ years experience in effectively managing a team
• ~ Proven leadership in continuous improvement (Lean/Six Sigma) methodologies, training, and deployment
• ~ Strong technical background in Salesforce, CRM optimization, and contact center technology
• ~ Strong analytical skills and ability to create and manage KPIs and dashboards
• ~ Excellent communication skills with the ability to influence cross-functional teams (IT, Product, Compliance)
• ~ Demonstrated problem-solving ability to turn complex operational challenges into actionable project plans

Physical requirements for this role include the ability to work at a computer terminal with monitor, keyboard and mouse for extended periods of time, stoop, bend, and reach for equipment and supplies, make frequent repetitive motions required to operate a computer that include the wrists, hands and fingers, and lift, carry, push, pull, and move light objects up to 20 pounds. Consistent with the Americans with Disabilities Act (ADA) and similar applicable state laws, it is Fuze Health’s policy to provide reasonable accommodation to enable qualified individuals with disabilities to perform essential job functions, unless such accommodation would cause an undue hardship.

Annual Incentive Bonus Eligible: No

Equity Eligible: No

Travel: No - Required up to 0% of the time

Benefits: Full-time employee benefits include: dental, vision, and multiple group medical plans to choose from, a 401(k) retirement savings plan, group life insurance, accidental death and dismemberment (AD&D) insurance, flexible spending account (FSA) and health savings account (HSA), commuter benefits, employer-paid short-term (STD) and long-term disability (LTD) insurance, and additional supplemental insurance plans (spouse life insurance, legal insurance, an employee assistance program, home health testing kits, and a fertility medication discount program). Employees are also provided flexible vacation time, accrued paid sick time, 10 paid holidays, (2 floating holidays for full time non-exempt employees) , and eight weeks of paid parental leave for eligible employees, additional paid weeks for the birthing parent, 4 weeks paid caregiver leave, and a Lifestyle Spending Account allowance each month.

More Benefits Information Here:

Fuze Health Benefits Site

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Application deadline: LI-Remote

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, sexual orientation, age, disability, veteran status, or any other legally protected basis. If you have a disability and require reasonable accommodation during any portion of the application or hiring process, please contact us at

are an E-Verify participating company.

Fuze Health recruiters and hiring managers may use automated decision tools to help identify candidates who match the stated job requirements, and to what extent. These tools are designed to help ensure fairness in all aspects of the hiring process by providing recruiters and hiring managers with data-backed insights based on information provided in your resume, including work experience, education, and other skills.

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Privacy Notice for Job Applicants

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