Head of Business Operations and Project Management

CSI; Atlanta (GA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Hawthorn River, a CSI company, is seeking an experienced Project Manager II to lead end-to-end delivery of loan origination software implementations for financial institutions. You will manage timelines, risks, and stakeholder expectations across multiple cross-functional projects and interact with senior leadership.

The role requires 5+ years of project management experience, familiarity with Agile, and the ability to travel up to 20%.

Qualifications

• 5+ years of experience managing multiple, complex projects.
• Experience managing cross-functional initiatives and stakeholders.
• Ability to manage competing priorities and drive projects to completion.
• Bachelor’s degree or equivalent experience.
• Must be able to travel up to 20% for this position.
• PMP or CAPM certification is preferred.

Responsibilities

• Lead end-to-end delivery of projects from initiation through closure, managing timelines, risks and stakeholder expectations.
• Drive project initiation activities including handover from sponsors and kickoff meetings.
• Develop and refine project plans based on scope and impact; review milestones with customers.
• Establish and manage overall project setup; maintain regular communication with teams and customers.
• Proactively identify and manage risks, issues, and dependencies; track progress against plan.
• Lead post-project reviews, capture lessons learned and measure customer satisfaction; mentor other PMs.

Skills

Project management

Stakeholder management

Agile methodologies

Cross-functional collaboration

Risk management

Education

Bachelor’s degree or equivalent experience

PMP or CAPM certification

Job description

Hawthorn River, a Computer Services Inc. (CSI) company, is looking for an experienced and customer-focused Project Manager II to help financial institutions successfully adopt and launch Hawthorn River’s loan origination software. The Project Manager is responsible for leading the end‑to‑end delivery of projects. This role ensures projects are delivered successfully—from initiation through closure—while managing timelines, risks, and stakeholder expectations. This individual will manage multiple, complex, cross‑functional projects and work closely with internal teams, customers, and senior leadership to drive results.

Project Initiation

• Drive effective hand over from project sponsors
• Lead and facilitate project kickoff meetings

Project Planning

• Develop and refine project plans based on scope, complexity, and impact
• Review project plans and key milestones with customers

Project Execution

• Establish and manage overall project setup
• Maintain regular communication with project teams to ensure progress
• Proactively identify and manage risks, issues, and dependencies

Monitoring & Controlling

• Track project progress against plan, scope, and timeline
• Escalate risks and issues that may impact project success

Project Close

• Lead post‑project reviews to capture lessons learned
• Collect customer feedback and measure satisfaction
• Contribute to improving project management processes, tools, and methodologies
• Mentor and support other Project Managers as needed
• Serve as a backup to department leadership when required

5+ years of experience managing multiple, complex projects

• ~ Proven ability to manage cross‑functional initiatives and stakeholders
• ~ Ability to manage competing priorities and drive projects to completion
• ~ Bachelor’s degree or equivalent experience
• ~ Must be able to travel up to 20% for this position.

PMP (Project Management Professional) or CAPM certification

Familiarity with project management tools and Agile methodologies

Experience with loan origination processes, lending workflows, or financial institution operations, including familiarity with the loan lifecycle from application through closing and funding.

Experience implementing SaaS, banking technology, lending platforms, core‑adjacent systems, or other customer‑facing financial software solutions.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award‑winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60‑year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition.

Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law.

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