Application Production Support Lead

CareSource; Dayton (OH); On-site; USD 94,000 - 165,000; Full time

Job summary

CareSource is seeking a Manager, Application Production Support to lead the production support of critical applications for ESH operations, focusing on stability, performance, incident management, and regulatory compliance.

You will lead a team, partner with business and technical stakeholders, and drive continuous improvement, ensuring operational readiness and reliable user experiences across enterprise systems.

Qualifications

• Bachelor's degree required or equivalent experience
• 7 years of IT experience required
• 3 years of leadership experience preferred
• Experience with enterprise applications and production environments
• Experience with IT service management practices (incident, problem, change, release)
• Healthcare or managed care experience preferred

Responsibilities

• Lead application production support operations to ensure stability, availability, and performance.
• Manage and develop application support staff.
• Oversee production incident resolution and problem management activities.
• Monitor service performance and drive continuous improvement initiatives.
• Partner with business and technical stakeholders to support operational effectiveness.
• Ensure compliance with security, regulatory, and ITSM requirements.
• Serve as escalation point for support issues and communicate impacts to leadership.
• Perform other job-related duties as assigned.

Skills

Leadership

IT service management

Incident & problem management

Communication skills

Vendor coordination

Project coordination

Healthcare tech knowledge

Analytical thinking

Education

Bachelor's degree in Computer Science or related field

Tools

ITIL

Job description

CareSource is seeking a Manager, Application Production Support to lead the production support of critical applications for ESH operations, focusing on stability, performance, incident management, and regulatory compliance.

You will lead a team, partner with business and technical stakeholders, and drive continuous improvement, ensuring operational readiness and reliable user experiences across enterprise systems.