Head of Bespoke Guest Experiences

Canyon Land Development I, LP; Utah; On-site; USD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental and vision insurance

Paid time off and holidays

Complimentary meals during shifts

Learning and development opportunities

Internal growth opportunities

Access to resort facilities

Inclusive team environment

Luxury hospitality brand experience

Job summary

Aman Group's Amangiri in Utah seeks a Director of Guest Experiences to lead the vision, strategy, and execution of the guest journey across the resort, including adventure programming and events.

You will oversee experience delivery, collaborate with cross-functional teams, manage budgets, and drive guest satisfaction, team engagement, and revenue performance in a world-class luxury setting.

Qualifications

• Bachelor’s degree in Hospitality Management or related field.
• Minimum five years of progressive leadership experience in luxury hospitality or guest services.
• Proven track record developing guest experience strategies that improve satisfaction and business performance.

Responsibilities

• Lead guest experience strategy aligning with Aman standards and brand objectives.
• Oversee guest journeys, adventure programming, events, and itinerary planning.
• Partner with operations to ensure consistency across guest touchpoints.
• Analyze feedback and performance metrics to drive improvement and revenue optimization.
• Manage budgeting, forecasting, and labor for the Experience department.
• Develop and mentor a high-performing Experience team.

Skills

Leadership

Financial acumen

Communication skills

Organisational skills

Interpersonal skills

Team development

Education

Bachelor's degree in Hospitality

Tools

Budgeting tools

Job description

Aman Group's Amangiri in Utah seeks a Director of Guest Experiences to lead the vision, strategy, and execution of the guest journey across the resort, including adventure programming and events.

You will oversee experience delivery, collaborate with cross-functional teams, manage budgets, and drive guest satisfaction, team engagement, and revenue performance in a world-class luxury setting.