Experience Team Lead: Luxury Guest Experiences

Aman; Page (AZ); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, vision, and life insurance

401(k) retirement plan with company match

Paid time off and sick leave

Colleague recognition programs and social events

Job summary

Aman is seeking an Experience Team Manager to lead and coordinate guest activities at Amangiri, located in the stunning landscapes of Arizona. In this role, you'll oversee the Experience Team, ensuring exceptional service and seamless coordination of activities and events, while maximizing guest satisfaction.

Ideal candidates will have a minimum of 2 years' management experience in hospitality, strong communication skills, and a passion for delivering unique guest experiences in a luxury setting. This position also offers robust benefits including health insurance and employee discounts.

Qualifications

• Minimum of 2 years’ management experience leading people and processes.
• Proven success in guest experience, event coordination, or luxury hospitality.
• Excellent communication and organizational skills, with strong attention to detail.

Responsibilities

• Lead the Experience Team in creating and coordinating bespoke guest itineraries and activities.
• Oversee vendor management, ensuring all partners deliver Aman-quality experiences.
• Manage the booking system, ensuring accuracy of activities, itineraries, and billing.
• Coordinate out-of-house group events, including pricing, execution, and F&B components.

Skills

Guest experience

Event coordination

Leadership

Communication

Organizational skills

Job description

Aman is seeking an Experience Team Manager to lead and coordinate guest activities at Amangiri, located in the stunning landscapes of Arizona. In this role, you'll oversee the Experience Team, ensuring exceptional service and seamless coordination of activities and events, while maximizing guest satisfaction.

Ideal candidates will have a minimum of 2 years' management experience in hospitality, strong communication skills, and a passion for delivering unique guest experiences in a luxury setting. This position also offers robust benefits including health insurance and employee discounts.