Head of Bank Lending Experience & Delivery

Charles Schwab; Austin (TX); Hybrid; USD 200,000 - 280,000; Full time

Benefits offered by this job

Hybrid work model

401(k) with company match and Employee

Employee stock purchase plan

Vacation and sabbatical

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab in Austin, TX, seeks a Director of Bank Lending Experience & Delivery to own the bank lending product experience and drive a unified enterprise roadmap. You will partner with PAL, SAL, Home Lending and Mortgage teams, translating strategy into prioritized delivery across business architecture and technology.

You will lead a cross-functional, high-performing team in a regulated environment, balancing risk, client experience, and speed to market while building strong partnerships

Qualifications

• 10+ years in financial services with banking or lending experience.
• Proven leadership of product managers and teams.
• Experience owning a product roadmap across multiple products or domains.
• Strong agile delivery, backlog management, PI planning.
• Experience with risk, regulatory, and controls.

Responsibilities

• Own shared Bank Lending product experience and roadmap.
• Coordinate PAL, SAL, Home Lending, Mortgage across teams and tech partners.
• Lead planning and execution readiness for lending solutions.
• Partner with the PO group to manage backlogs and user stories.
• Own agile delivery, dependencies, and cross-team coordination.
• Define success metrics and measurable outcomes for client experience.

Skills

Product leadership

Roadmap ownership

Agile delivery

Stakeholder collaboration

Regulatory compliance

Education

Bachelor’s degree

Advanced degree a plus

Tools

FIS/ALS platform

Rocket/Home Lending partners

Job description

Charles Schwab in Austin, TX, seeks a Director of Bank Lending Experience & Delivery to own the bank lending product experience and drive a unified enterprise roadmap. You will partner with PAL, SAL, Home Lending and Mortgage teams, translating strategy into prioritized delivery across business architecture and technology.

You will lead a cross-functional, high-performing team in a regulated environment, balancing risk, client experience, and speed to market while building strong partnerships