Head of Auto Branches & Special Services

Harris County; Houston (TX); On-site; USD 170,000 - 230,000; Full time

Job summary

The Harris County Tax Assessor-Collector seeks an experienced Chief of Auto Branches & Special Services to lead motor vehicle operations across 16 locations, overseeing nearly 6 million transactions annually.

This executive role focuses on modernization, customer-focused service delivery, and workforce development, guiding four regional administrators and a special services administrator to achieve operational excellence.

Qualifications

• Ten years of progressively responsible leadership experience managing large, multi-site service delivery operations, including at least five years in a senior executive or regional leadership role.
• Experience leading organizational transformation, operational modernization, or enterprise-wide change initiatives.
• Experience implementing standardized operating procedures across multiple locations.
• Strong experience developing organizational performance measures and driving operational excellence.
• Demonstrated success leading workforce development, employee engagement, and organizational change initiatives.

Responsibilities

• Provide executive leadership and strategic direction for motor vehicle operations across multiple locations.
• Lead enterprise-wide modernization initiatives to improve efficiency and service quality.
• Oversee regional operations through four regional administrators and one special services administrator.
• Develop workforce development strategies and modernize onboarding and training programs.
• Ensure governance, compliance, and alignment with organizational goals.
• Champion a customer-first culture and continuously improve customer experience.

Skills

Executive leadership

Multi-site operations management

Organizational transformation

Continuous process improvement

Customer experience strategy

Data analytics

Budget management

Stakeholder engagement

Education

Bachelor's degree in Business Administration, Public Administration, Operations Management, Organizational Leadership, or related field

Job description

The Harris County Tax Assessor-Collector seeks an experienced Chief of Auto Branches & Special Services to lead motor vehicle operations across 16 locations, overseeing nearly 6 million transactions annually.

This executive role focuses on modernization, customer-focused service delivery, and workforce development, guiding four regional administrators and a special services administrator to achieve operational excellence.