Head of Applied AI Engineering

Precision Labs; New York (NY); Hybrid; USD 180,000 - 240,000; Full time

Job summary

OpenAI is seeking a Manager to build, lead, and develop a high-performing team of Applied AI Engineers supporting enterprise customers. You will be accountable for the technical success of a broad customer portfolio and help scale production-grade AI systems across organizations.

You will coach engineers through architecture and evaluation decisions, engage directly in high-stakes customer situations, and collaborate with Sales, Solutions Engineering, Product, Research, Engineering, Security,

Responsibilities

• Build, manage, and develop a high-performing team of Applied AI Engineers supporting large and complex enterprise customers.
• Own the quality and impact of the team’s work across solution design, implementation, production readiness, adoption, and expansion.
• Coach the team through decisions involving architecture, model selection, evaluations, reliability, latency, safety, security, governance, and cost.
• Establish an operating model for prioritizing accounts and engagements according to customer needs, strategic value, technical complexity, and potential for repeatable impact.
• Serve as a senior technical escalation point during critical launches, production incidents, complex integrations, and high-stakes customer decisions.
• Partner with customer executives and technical leaders to connect implementation decisions to measurable business and operational outcomes.
• Help customers progress from experimentation to production systems and sustained adoption across their organizations.
• Partner closely with Sales and Solutions Engineering to create continuity throughout the customer lifecycle and maintain shared accountability for customer success.
• Translate customer needs and recurring implementation challenges into actionable feedback for Product, Research, Engineering, Security, and other internal teams.
• Identify scalable market patterns, distinguish them from bespoke requests, and advocate for investments that can benefit multiple customers.
• Develop reusable architectures, evaluation methods, playbooks, tooling, and enablement that improve time to value across the enterprise portfolio.
• Establish mechanisms for measuring production implementations, adoption, customer outcomes, delivery quality, team capacity, and the impact of reusable work.
• Hire thoughtfully, raise the technical and leadership bar, and foster a culture of accountability, curiosity, collaboration, inclusion, and continuous learning.
• Represent OpenAI with credibility and sound judgment in conversations with senior customer and internal stakeholders.

Job description

OpenAI is seeking a Manager to build, lead, and develop a high-performing team of Applied AI Engineers supporting enterprise customers. You will be accountable for the technical success of a broad customer portfolio and help scale production-grade AI systems across organizations.

You will coach engineers through architecture and evaluation decisions, engage directly in high-stakes customer situations, and collaborate with Sales, Solutions Engineering, Product, Research, Engineering, Security,