Head of Applications & Technical Service Transformation

Ralliant; Phoenix (AZ); On-site; USD 200,000 - 300,000; Full time

Benefits offered by this job

Bonus eligibility

Job summary

Ralliant seeks a senior leader to build and unify the Applications Support, Field Service and Regional FAE teams into a single high-performance organization. You will drive technical selling capability and create scalable processes to win more projects while elevating customer experience.

You will shape the long-term talent strategy, define KPIs, and collaborate with Product, Quality, Operations and Engineering to close feedback loops from field issues into company initiatives.

Qualifications

• 10+ years in industrial automation, process instrumentation, hygienic processing or closely related technical market.
• Proven leadership of customer-facing application engineering, sales engineering or technical service teams.
• Strong technical-commercial judgment connecting customer processes to revenue opportunities.
• Experience working with distributors, system integrators, OEMs and end users.

Responsibilities

• Lead and develop Application Support, Field Service and Regional FAE capabilities under one operating model.
• Hire and build the Regional FAE team across East, Central and West with focus on high-value applications and project conversion.
• Establish engagement and handoff models between Account Managers, Regional Sales Leaders, Application Support, FAEs, Field Service, Product and Engineering.

Skills

Leadership

Industrial automation

Technical sales

Team building

Executive communication

Job description

Ralliant seeks a senior leader to build and unify the Applications Support, Field Service and Regional FAE teams into a single high-performance organization. You will drive technical selling capability and create scalable processes to win more projects while elevating customer experience.

You will shape the long-term talent strategy, define KPIs, and collaborate with Product, Quality, Operations and Engineering to close feedback loops from field issues into company initiatives.