Head of Analytics & BI for Client Operations

Cox Automotive; Atlanta (GA); On-site; USD 149,000 - 248,000; Full time

Benefits offered by this job

Vacation with pay

Paid holidays

Wellness program

Parental leave

Bereavement and volunteer time off

Job summary

Cox Automotive in Atlanta seeks a Director of Business Intelligence to lead analytics, reporting and insights for Client Operations and CAI Contact Centers. You will partner with leaders to turn data into actionable insights, build scalable dashboards, and drive operational improvements that enhance customer and employee experiences.

Responsibilities include setting the BI strategy, governing data, delivering self-service reports, and guiding a high-performing team of analysts and data

Qualifications

• Bachelor's degree in a related field; 10+ years of experience; advanced degree preferred.
• Proven leadership experience in BI/analytics with cross-functional collaboration.
• Experience designing dashboards/reports in modern BI tools and data visualization platforms.

Responsibilities

• Develop and execute the data strategy and analytics roadmaps for Client Operations and CAI Contact Centers.
• Lead a team of analysts and data scientists to deliver scalable data products and insights.
• Govern data quality, KPIs, and governance practices to enable rapid decision making.
• Collaborate with executive partners to translate data into actionable business recommendations.
• Oversee creation of dashboards, self-service reports, and visualizations for stakeholders.
• Identify high-value use cases and drive impact across multiple business units.

Skills

Leadership

Data visualization

Analytics

Team management

Communication

Strategic thinking

AI tools experience

Executive presence

Education

Bachelor's degree

Advanced degree preferred

Tools

Tableau

DOMO

Power BI

Looker

SAS

SPSS

MS Analysis Services/MS BI Objects

Job description

Cox Automotive in Atlanta seeks a Director of Business Intelligence to lead analytics, reporting and insights for Client Operations and CAI Contact Centers. You will partner with leaders to turn data into actionable insights, build scalable dashboards, and drive operational improvements that enhance customer and employee experiences.

Responsibilities include setting the BI strategy, governing data, delivering self-service reports, and guiding a high-performing team of analysts and data