Head of AI Tech Ops & Enterprise Platform

Gap Inc.; San Francisco (CA); On-site; USD 172,000 - 223,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Health insurance

See more benefits

Job summary

Gap Inc. seeks a Sr. Manager, AI Tech Ops to own the operational backbone for its enterprise AI tools.

You will oversee license lifecycles, seat provisioning, platform administration, and an AI help desk to support Claude, ChatGPT Enterprise, Copilot, Fal.AI, GapGPT and future services. You will collaborate with Information Security and identity/access teams, develop scalable processes, and drive operational metrics and controls for AI platforms.

Qualifications

• 4+ years of technology-operations or SaaS-operations experience.
• Experience with license lifecycle management and access provisioning.
• Ability to manage multiple enterprise vendors and platforms.
• Strong controls, documentation, and service-quality focus.
• Comfort working with cross-functional teams, vendors, and business users.
• Experience using metrics and reporting to boost ops performance.
• Ability to automate and simplify processes.
• Familiarity with identity and access management and ITSM.
• Experience with enterprise AI or productivity platforms.
• Experience supporting consumption- and seat-based tech services.

Responsibilities

• Own operational processes for enterprise AI tools across their full license and access lifecycle.
• Manage seat provisioning, deprovisioning, access changes, and related workflows.
• Establish consistent support and administration practices across a growing multi-vendor AI portfolio.
• Responsible for token implementation along with related compliance standards.
• Maintain visibility into licenses, access, usage, issues, and platform status.
• Coordinate with vendors and internal technology teams to resolve issues.
• Create scalable processes that reduce manual administration as adoption grows.
• Partner with Security, identity/access teams, and other stakeholders on access and requirements.
• Develop service metrics, reporting, documentation, and controls for AI platforms.
• Identify recurring issues and automate/simplify processes where appropriate.

Skills

License lifecycle management

Access provisioning

Operational process design

SaaS operations

Tools

Claude

ChatGPT Enterprise

Copilot

Fal.AI

GapGPT

Job description

Gap Inc. seeks a Sr. Manager, AI Tech Ops to own the operational backbone for its enterprise AI tools.

You will oversee license lifecycles, seat provisioning, platform administration, and an AI help desk to support Claude, ChatGPT Enterprise, Copilot, Fal.AI, GapGPT and future services. You will collaborate with Information Security and identity/access teams, develop scalable processes, and drive operational metrics and controls for AI platforms.