Sr Manager, AI Technology Operations

Gap Inc.; San Francisco (CA); On-site; USD 172,000 - 223,000; Full time

Benefits offered by this job

Merchandise discount

Paid Time Off

Volunteer hours

401(k) plan

Employee stock purchase plan

Health insurance

See more benefits

Job summary

Gap Inc. seeks a Sr. Manager, AI Tech Ops to own the operational backbone for its enterprise AI tools.

You will oversee license lifecycles, seat provisioning, platform administration, and an AI help desk to support Claude, ChatGPT Enterprise, Copilot, Fal.AI, GapGPT and future services. You will collaborate with Information Security and identity/access teams, develop scalable processes, and drive operational metrics and controls for AI platforms.

Qualifications

• 4+ years of technology-operations or SaaS-operations experience.
• Experience with license lifecycle management and access provisioning.
• Ability to manage multiple enterprise vendors and platforms.
• Strong controls, documentation, and service-quality focus.
• Comfort working with cross-functional teams, vendors, and business users.
• Experience using metrics and reporting to boost ops performance.
• Ability to automate and simplify processes.
• Familiarity with identity and access management and ITSM.
• Experience with enterprise AI or productivity platforms.
• Experience supporting consumption- and seat-based tech services.

Responsibilities

• Own operational processes for enterprise AI tools across their full license and access lifecycle.
• Manage seat provisioning, deprovisioning, access changes, and related workflows.
• Establish consistent support and administration practices across a growing multi-vendor AI portfolio.
• Responsible for token implementation along with related compliance standards.
• Maintain visibility into licenses, access, usage, issues, and platform status.
• Coordinate with vendors and internal technology teams to resolve issues.
• Create scalable processes that reduce manual administration as adoption grows.
• Partner with Security, identity/access teams, and other stakeholders on access and requirements.
• Develop service metrics, reporting, documentation, and controls for AI platforms.
• Identify recurring issues and automate/simplify processes where appropriate.

Skills

License lifecycle management

Access provisioning

Operational process design

SaaS operations

Tools

Claude

ChatGPT Enterprise

Copilot

Fal.AI

GapGPT

Job description

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture.

About Gap Inc.

At Gap Inc., we create culture as much as we create clothes. Our ambition is to become a high-performing house of iconic American brands that shape culture. Our portfolio—Old Navy, Gap, Banana Republic and Athleta—each brings a distinct point of view to how we show up in the world and serve our customers. Old Navy democratizes style with quality and value for all. Gap champions originality through essential pieces that celebrate individuality. Banana Republic is rooted in a spirit of discovery, creating modern pieces inspired by craftsmanship and travel. Athleta champions the Power of She through confidence, strength, and movement. We’re driven by a shared purpose: to bridge gaps—between people, perspectives, and possibilities—to create a better world. We’re building a team that performs at a high level—people who think boldly, take ownership, and turn ideas into impact. If you’re ready to learn fast and help shape what’s next, you’ll fit right in.

About The Role

Gap Inc. is seeking a Sr. Manager, AI Tech Ops to own the operational backbone of the company's expanding portfolio of enterprise AI tools. The role provides dedicated technology-operations ownership for license lifecycle management, seat provisioning, platform administration, and ongoing operational support including ownership of the AI help desk. You will help ensure platforms including Claude, ChatGPT Enterprise, Copilot, Fal.AI, GapGPT, and future AI services can be supported consistently as adoption expands.

What you'll do

• Own operational processes for enterprise AI tools across their full license and access lifecycle.
• Manage seat provisioning, deprovisioning, access changes, and related operational workflows.
• Establish consistent support and administration practices across a growing multi-vendor AI portfolio including the strategic approach against self service capabilities.
• Responsible for token implementation along with related compliance standards.
• Maintain accurate visibility into licenses, access, usage, operational issues, and platform status.
• Coordinate with vendors and internal technology teams to resolve service and platform issues.
• Create scalable processes that reduce manual administration as enterprise AI adoption grows.
• Partner with Information Security, identity/access teams, the Office of AI, and other stakeholders on access and operational requirements.
• Develop service metrics, reporting, documentation, and operational controls for supported AI platforms.
• Identify recurring operational issues and automate or simplify processes where appropriate.

Who you are

• Experienced technology-operations, SaaS-operations, platform-administration, or enterprise-support leader with 4+ years of experience in related fields.
• Skilled in license lifecycle management, access provisioning, and operational process design.
• Comfortable managing multiple enterprise technology vendors and platforms simultaneously.
• Strong operational discipline with attention to controls, documentation, and service quality.
• Ability to work across technical teams, vendors, and business users.
• Experience using metrics and reporting to improve operational performance.
• Effectiveness at identifying opportunities for automation and process simplification.
• Comfort supporting technologies experiencing rapid adoption and frequent change.
• Experience administering enterprise AI or productivity platforms.
• Familiarity with identity and access management, enterprise SaaS administration, or IT service management.
• Experience supporting consumption-based as well as seat-based technology services.
• Experience creating operational processes for newly introduced enterprise technologies.

Salary Range:

$171,800.00 - $223,400.00

Employee pay will vary based on factors such as qualifications, experience, skill level, competencies and work location. We will meet minimum wage or minimum of the pay range (whichever is higher) based on city, county and state requirements.

Benefits at Gap Inc.

• Merchandise discount for our brands: 50% off regular-priced merchandise at Old Navy, Gap, Banana Republic and Athleta, and 30% off at Outlet for all employees.
• One of the most competitive Paid Time Off plans in the industry.*
• Employees can take up to five “on the clock” hours each month to volunteer at a charity of their choice.*
• Extensive 401(k) plan with company matching for contributions up to four percent of an employee’s base pay.*
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.