Head of AI-Powered Product & Service Operations

United States Digital Space LLC; Denver (NY); Hybrid; USD 148,000 - 218,000; Full time

Job summary

United States Digital Space LLC is seeking a Principal Product Operations Manager to own cross-cutting work in the Customer Experience org, shaping how new products enter the market and how AI-powered workflows improve service delivery. You will connect Product, CX, Engineering, Legal, and GTM to drive strategy, design, and execution.

You will lead AI-driven service design, build agentic workflows, and establish rigorous operational standards while guiding senior stakeholders through

Qualifications

• 9+ years of relevant experience in product operations, service design, business operations, strategy, or program management.
• Demonstrated track record working at the cutting edge of AI implementation over the last 2–3 years.
• Experience with service design or service blueprinting.
• Proven ability to own and improve complex, cross-functional launch or release processes.
• Strong results-orientation with the ability to extract and interpret data to identify trends and influence decisions.
• Experienced at influencing senior stakeholders across Product, Engineering, CX, Legal, and Compliance.
• Experience leading through change and adapting to new systems and ways of working.
• Deep empathy for small business customers and a genuine obsession with making their experience better.

Responsibilities

• Shape and drive strategy at the intersection of the company's Product and Service orgs — working closely with Engineering, Design, Product Management, and Customer Experience to improve existing products, launch net-new capabilities, and ensure the service experience scales alongside them.
• Own the end-to-end CX strategy and implementation for net-new product and service launches — from determining how customers will be supported to engaging external partners.
• Lead strategic service design work — mapping end-to-end service blueprints and designing AI-augmented workflows.
• Build, deploy, and iterate on AI-powered workflows that improve how the company's service operations run.
• Serve as an AI thought leader within ST Product Operations and partner to build and adopt solutions that raise the baseline for everyone.
• Provide business insights and recommendations grounded in data to influence product and service roadmaps; translate complex dynamics for senior stakeholders.
• Identify and lead cross-functional initiatives delivering measurable value for customers and the company.

Skills

AI tooling

AI workflows

Service design

Cross-functional leadership

Data-driven decisions

Stakeholder influence

Change leadership

Empathy for customers

Tools

AI tooling

Job description

United States Digital Space LLC is seeking a Principal Product Operations Manager to own cross-cutting work in the Customer Experience org, shaping how new products enter the market and how AI-powered workflows improve service delivery. You will connect Product, CX, Engineering, Legal, and GTM to drive strategy, design, and execution.

You will lead AI-driven service design, build agentic workflows, and establish rigorous operational standards while guiding senior stakeholders through