AI-Driven CX Strategy Lead

Brex; New York (NY); Hybrid; USD 141,928 - 177,410; Full time

Benefits offered by this job

Up to four weeks fully remote work per year

Job summary

Brex, based in New York, is looking for an experienced AI operator to lead the strategy and execution of AI-powered customer experience. This role will involve optimizing instruction sets, driving quality, and expanding AI across various channels. Collaborating with engineering, you'll build internal tools to enhance team productivity while ensuring customer satisfaction.

The expected salary range is $141,928 - $177,410, and the position allows for hybrid work with flexible remote options. This role offers a unique opportunity to influence Brex’s CX landscape significantly.

Qualifications

• 4+ years in CX strategy, AI operations, product operations, or related function.
• 1+ years managing a team with a track record of delivering results.
• Proven experience owning and improving AI or automation initiatives.

Responsibilities

• Lead the CX Strategy team, developing team members and aligning priorities.
• Own the CX AI roadmap and drive performance metrics.
• Define standard for AI-augmented CX team dynamics.

Skills

CX strategy

AI operations

Analytical skills

Cross-functional collaboration

Job description

Brex, based in New York, is looking for an experienced AI operator to lead the strategy and execution of AI-powered customer experience. This role will involve optimizing instruction sets, driving quality, and expanding AI across various channels. Collaborating with engineering, you'll build internal tools to enhance team productivity while ensuring customer satisfaction.

The expected salary range is $141,928 - $177,410, and the position allows for hybrid work with flexible remote options. This role offers a unique opportunity to influence Brex’s CX landscape significantly.