Head of AI Agent Engineering

EY; Boston (MA); Hybrid; USD 126,000 - 251,000; Full time

Benefits offered by this job

Medical and dental coverage

Pension and 401(k)

Paid time off

Job summary

EY is seeking a highly experienced software/ML engineer to build AI agents that move from intent to verified outcomes, integrating across enterprise systems while staying deterministic, steerable, and safe in production.

This role sits at the intersection of applied AI, distributed systems, and product engineering, focusing on long-running behavior, real-world enterprise integrations, and handling complex production failures with measured trade-offs between autonomy and control.

Qualifications

• Bachelor’s degree in a relevant field.
• 7–9 years of experience in software or applied machine-learning engineering with ownership of production systems and live behavior.
• Hands-on evidence of shipping large-language-model applications, agents, or complex model-driven workflows used for real work.
• Strong capability in Python, TypeScript, or another language used for production services and integrations.
• Experience with model APIs, structured outputs, retrieval, tool use, and evaluation of variable behavior.

Responsibilities

• Choose the right execution model. Design agent architectures that use deterministic steps, a single-agent loop, or coordinated agents only when measured performance justifies the complexity.
• Build dependable tools. Create connectors and interfaces with clear contracts, validated outcomes, narrow authorization, and errors that help the agent recover or elevate.
• Engineer agent behavior. Shape planning, routing, delegation, stopping, retry, and handoff behavior across complete workflows.
• Create durable context. Combine instructions, user state, retrieval, memory, and environment feedback while preserving relevance, provenance, freshness, and permitted access.
• Bound agent authority. Implement scoped identities, credentials, budgets, approval points, and emergency containment so agents act within explicit limits.
• Evaluate complete trajectories. Build representative tests that measure verified task success, tool use, recovery, human takeover, and prohibited actions rather than isolated responses.
• Operate long-running execution. Use durable state, checkpointing, safe retries, versioned releases, rollback, and graceful degradation to keep work recoverable.
• Make behavior observable. Instrument end-to-end traces and replay so teams can understand failures, diagnose patterns, and turn production evidence into improvements.
• Protect user control. Design clear intervention points so people can inspect, interrupt, redirect, and safely resume agent work.
• Build shared capability. Partner across product, platform, knowledge, security, and evaluation teams and publish reusable agent patterns and operational lessons.

Skills

Production engineering

Agent architecture

AI application depth

Evaluation discipline

Security and operability

Product judgment

Education

Bachelor’s Degree in a relevant field

Tools

Python

TypeScript

Job description

EY is seeking a highly experienced software/ML engineer to build AI agents that move from intent to verified outcomes, integrating across enterprise systems while staying deterministic, steerable, and safe in production.

This role sits at the intersection of applied AI, distributed systems, and product engineering, focusing on long-running behavior, real-world enterprise integrations, and handling complex production failures with measured trade-offs between autonomy and control.