Director of Client Growth & Retention

No Joke Marketing; Northern (KY); Hybrid; USD 48,000 - 54,000; Full time

Job summary

Childcare Marketing Group seeks a Director of Account Management to lead the account management team, cultivate executive-level client relationships, and raise client communication standards. You will coach managers, own portfolio health, and drive renewals, upsells, and client testimonials while building scalable processes and reporting.

This is a full-time, remote-first role with opportunities to work Eastern Time hours.

Qualifications

• 5+ years in account management, client success, or a client-facing digital marketing role, including 2+ years leading, mentoring, or managing a team.
• Working knowledge of digital marketing, including paid ads, SEO, social media, email, and landing pages.
• A track record of hitting renewal, retention, or account growth targets.
• Excellent written and verbal communication skills.
• Experience managing multiple client relationships or a full portfolio at once.
• Comfort reading campaign metrics and reporting on results to clients and leadership.
• Proficiency with CRM and project management tools.
• A reliable remote work setup and availability to work primarily on an Eastern Time schedule.

Responsibilities

• Team Renewals: Meet or exceed monthly and annual renewal targets across the full book of clients by ensuring every Account Manager proactively demonstrates the value we deliver.
• Member Success: Drive measurable marketing results for the child care businesses we serve, so their success becomes the clearest reason to stay.
• Upsell Growth: Build a consistent pipeline of upsell opportunities across the team and coach Account Managers to expand accounts with services and packages that genuinely help clients grow.
• Team Development: Hire, onboard, coach, and develop Account Managers so every client gets the same high standard of communication, follow-through, and results.
• Testimonials & Reviews: Turn happy clients into advocates at scale by driving a steady flow of testimonials, reviews, and case studies across the portfolio.
• Escalations & Saves: Step into at-risk accounts and difficult conversations early, turning potential cancellations into renewed, healthy relationships.
• Internal Collaboration: Coordinate with strategists, media buyers, designers, copywriters, and operations teammates so work moves forward without confusion or dropped balls.
• Running one-on-ones and team meetings with Account Managers to review portfolio health, renewals, and upsell pipelines.
• Joining high-stakes client calls, renewal conversations, and escalations alongside your team.
• Reviewing campaign performance and coaching Account Managers to translate numbers into plain-English insights clients can understand.
• Auditing at-risk accounts and building save plans before clients have to ask for one.
• Coordinating next steps with internal specialists so campaigns, reports, and deliverables stay on track.
• Reporting portfolio health, retention, and growth numbers to leadership.
• Improving the playbooks, templates, and processes that make the whole team better.

Skills

Account management

Client success

CRM tools

Project management

Data-driven communication

Tools

GoHighLevel

ClickUp

Job description

Childcare Marketing Group seeks a Director of Account Management to lead the account management team, cultivate executive-level client relationships, and raise client communication standards. You will coach managers, own portfolio health, and drive renewals, upsells, and client testimonials while building scalable processes and reporting.

This is a full-time, remote-first role with opportunities to work Eastern Time hours.