Head of Account Management

Remote Latinos; United States; Remote; USD 180,000 - 240,000; Full time

Job summary

Remote Latinos LLC is seeking a Head of Account Management to lead strategic client engagements for a U.S.-based boutique digital marketing and growth agency. You will own executive relationships, craft 90-day plans, and guide multi-channel strategies across Paid Search, Paid Social, SEO and CRM.

You will translate performance metrics into revenue outcomes, mentor account managers, and ensure profitability while protecting client partnerships and growth opportunities.

Qualifications

• 6+ years in digital marketing agency account management or senior client-facing roles.
• 3+ years directly owning sophisticated client relationships with executives.
• Strong strategic knowledge of Google Ads, Paid Social and SEO, plus Email, CRM, Marketing Automation and CRO.
• Able to evaluate performance metrics and tie marketing to revenue outcomes.
• Scopes of work, pricing, renewals and account profitability.
• Excellent English for business writing, executive presentations and negotiation.
• Experience mentoring account managers or setting client-service standards.

Responsibilities

• Own relationships with assigned clients and executive stakeholders.
• Lead onboarding, planning and 90-day account plans.
• Run weekly check-ins, monthly performance reviews and quarterly business reviews.
• Monitor sentiment, churn risk, renewals and expansion opportunities.
• Translate business goals into multi-channel strategies across Paid Search, Paid Social, SEO, Email, CRM and Analytics.
• Interpret CPA, CPL, CAC, ROAS and pipeline data; challenge specialists and propose actions.
• Track scope, budget and profitability; flag scope creep early.

Skills

Account leadership

Client relationships

Strategic planning

Digital marketing

Google Ads

Paid Social

SEO

CRM/Email

Analytics

Negotiation

Tools

HubSpot

Salesforce

Asana

Monday.com

ClickUp

GA4

Looker Studio

ChatGPT

Job description

At Remote Latinos, we are seeking a Head of Account Management to join our selection process for a U.S.-based boutique digital marketing and growth agency. This is a senior, hands-on leadership role: you'll own client relationships and strategic outcomes for a portfolio of accounts, working with internal specialists, Operations and AI Engineering. You operate as a strategic marketing consultant and trusted advisor, not a campaign executor.

Schedule: Full-time, with substantial overlap with U.S. Eastern Time (EST) business hours

What You'll Do

• Relationship Ownership: Be the primary point of contact and strategic partner for assigned clients and their executive stakeholders.
• Onboarding & Planning: Lead kickoffs, build client dossiers and create integrated 90-day account plans.
• Strategic Reviews: Run weekly check-ins, monthly performance reviews and quarterly business reviews, with clear recaps and updates.
• Retention & Growth: Monitor client sentiment and churn risk, lead renewals and spot expansion, referral and case-study opportunities.
• Marketing Strategy: Turn business goals into multi-channel strategies across Paid Search, Paid Social, SEO, AEO/GEO, Email, CRM and Analytics.
• Performance Insight: Interpret CPA, CPL, CAC, ROAS and pipeline data, challenge specialists and recommend corrective action.
• Commercial Management: Track scope, budget and profitability, and flag scope creep early.

Non-Negotiable Requirements

• Experience: 6+ years in digital marketing agency account management, strategic client services or senior client-facing roles.
• Senior Relationships: 3+ years directly owning sophisticated client relationships with founders, CEOs, CMOs or other executives.
• Marketing Expertise: Strong strategic knowledge of Google Ads, Paid Social and SEO, plus Email, CRM, Marketing Automation and CRO.
• Data: Able to evaluate performance metrics and connect marketing to revenue outcomes.
• Commercial Skills: Scopes of work, pricing, renewals and account profitability.
• Communication: Excellent English for business writing, executive presentations and negotiation.
• Tools: HubSpot or Salesforce, Asana/Monday/ClickUp, GA4 and Looker Studio, and AI assistants (ChatGPT or Claude).
• B2B lead gen, SaaS, professional services or healthcare marketing
• HubSpot, Semrush, Google Ads, Meta Ads, LinkedIn Ads
• Mentoring Account Managers or setting client-service standards