Head Housekeeper

The Ghoman Group; Hoffman Estates (IL); On-site; USD 65,000 - 75,000; Full time

Job summary

The Ghoman Group seeks a Head Housekeeper for Residence Inn by Marriott in Carmel, IN. You will oversee daily housekeeping operations, ensure premier service standards, and lead a team to deliver world-class resident care.

Join immediately; in-person interviews only. Salary ranges from $65,000 to $75,000 per year, with a strong focus on quality, training, and operational excellence.

Qualifications

• Must be skilled at problem-solving and resolving issues promptly.
• Strong interpersonal skills for resident and staff interaction.
• Able to prioritize, plan, and manage time effectively.
• Organized, accurate, and thorough in daily duties.
• Maintain tact and patience with applicants, residents, and staff.

Responsibilities

• Assign workers their duties and inspect cleanliness to standards.
• Investigate complaints and take corrective action.
• Assign a list of rooms to be cleaned immediately.
• Train staff on policies and procedures and equipment use.
• Maintain stock inventories and coordinate ordering with Chef.
• Recommend improvements and liaise with GM and Maintenance.
• Ensure daily servicing of resident suites and public areas.
• Coach staff to perform duties effectively.
• Ensure cleaning materials are available for day and night staff.
• Adhere to all policies and procedures.
• Perform other related duties as required.

Skills

Problem solving

Interpersonal skills

Time management

Organizational skills

Tact & patience

Education

High school graduation

WHMIS certificate

Job description

Pay Rate : $65k - $75k per year

Job responsibilities

We are looking for a Head Housekeeper. The role of the Head Housekeeper is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas of Clarges Mayfair and to provide the highest level of care and service to all residents, internal employees / clients and directors in line with the agreed service level and procedures. First and foremost is to always be motivated, highly engaged to provide personalized “world class” customer care and service to all residents, internal employees / clients and directors in line with the agreed service standards and procedures. Ensuring every resident request is completed promptly and decisively, aspiring to make the impossible, possible!

Address - Residence Inn / SpringHill

Residence Inn by Marriott

11895 N. Maridian St. Carmel,

IN 46032

• Joining: Immediately !!!
• NOTE - The interview is in-person only. No virtual hirings.

Responsibilities

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Obtains and assigns a list of rooms to be cleaned immediately.
• Conducts training to explain policies, work procedures and to demonstrate use and maintenance of equipment.
• Inventories stock to ensure adequate supplies. Conducts list if supplies to be ordered by Chef and ensures order will arrive.
• Makes recommendations to improve service and ensures efficient operations. Liaise with General Manager and Maintenance and notify them of areas/equipment in need of attention.
• Ensures that all resident suites and public areas are serviced and cleaned daily.
• Ensure that staff are coached and trained to perform their duties effectively.
• Ensure that adequate supplies of cleaning materials are available for day staff and night staff.
• Adheres to all VRS policies and procedures.
• Performs other related duties as required.

Job Qualification

QUALIFICATIONS

• Must be skilled at problem-solving, including being able to identify issues and resolve them in a timely manner.
• Must possess strong interpersonal skills.
• Must be able to prioritize and plan work activities to use time efficiently.
• Must be organized, accurate, thorough, and able to monitor work for quality.
• Must have the ability to establish and maintain good interpersonal relations by displaying tact, courtesy and patience with applicants, residents, and staff.

EDUCATION/TRAINING

• High school graduation or equivalent.
• WHMIS Certificate.

EXPERIENCE

• ) At least 3 years of housekeeping experience.
• 1 year of working in a supervisory/managerial role.