Head Housekeeper

The Ghoman Group; Carmel (IN); On-site; USD 65,000 - 75,000; Full time

Job summary

The Ghoman Group is seeking a Head Housekeeper to oversee the entire housekeeping operation and team daily, ensuring high-level care and service to residents and staff. Immediate joining; address in Carmel, IN, and in-person interview only.

The role requires strong leadership, problem-solving, and the ability to maintain service standards as outlined in procedures. You will manage daily housekeeping duties across public areas and resident suites.

Qualifications

• High school graduation or equivalent.
• WHMIS Certificate.
• At least 3 years of housekeeping experience.

Responsibilities

• Assigns workers their duties and inspects work for cleanliness.
• Investigates complaints regarding housekeeping service and equipment and takes corrective action.
• Obtains and assigns a list of rooms to be cleaned immediately.
• Conducts training to explain policies, work procedures and to demonstrate use and maintenance of equipment.
• Inventories stock to ensure adequate supplies and coordinates with the Chef on orders.
• Makes recommendations to improve service and liaise with General Manager and Maintenance.
• Ensures daily servicing of resident suites and public areas.
• Coaches staff to perform duties effectively.
• Ensures adequate supplies of cleaning materials.
• Adheres to all VRS policies and procedures.
• Performs other related duties.

Skills

Problem-solving

Interpersonal skills

Time management

Organization

Tact and patience

Education

High school graduation or equivalent

WHMIS Certificate

Job description

Pay Rate

$65k - $75k per year

Job responsibilities

We are looking for a Head Housekeeper. The role of the Head Housekeeper is to successfully oversee the entire housekeeping operation and team on a daily basis, looking after all public areas of Clarges Mayfair and to provide the highest level of care and service to all residents, internal employees / clients and directors in line with the agreed service level and procedures. First and foremost is to always be motivated, highly engaged to provide personalized \"world class\" customer care and service to all residents, internal employees / clients and directors in line with the agreed service standards and procedures. Ensuring every resident request is completed promptly and decisively, aspiring to make the impossible, possible!

Address: Residence Inn / SpringHill 11895 N. Meridian St. Carmel

IN 46032

Joining: Immediately !!!

NOTE - The interview is in-person only. No virtual hirings.

Responsibilities

• Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.


• Investigates complaints regarding housekeeping service and equipment and takes corrective action.


• Obtains and assigns a list of rooms to be cleaned immediately.


• Conducts training to explain policies, work procedures and to demonstrate use and maintenance of equipment.


• Inventories stock to ensure adequate supplies. Conducts list if supplies to be ordered by Chef and ensures order will arrive.


• Makes recommendations to improve service and ensures efficient operations. Liaise with General Manager and Maintenance and notify them of areas/equipment in need of attention.


• Ensures that all resident suites and public areas are serviced and cleaned daily.


• Ensure that staff are coached and trained to perform their duties effectively.


• Ensure that adequate supplies of cleaning materials are available for day staff and night staff.


• Adheres to all VRS policies and procedures.


• Performs other related duties as required.

Job Qualification

QUALIFICATIONS

• Must be skilled at problem-solving, including being able to identify issues and resolve them in a timely manner.


• Must possess strong interpersonal skills.


• Must be able to prioritize and plan work activities to use time efficiently.


• Must be organized, accurate, thorough, and able to monitor work for quality.


• Must have the ability to establish and maintain good interpersonal relations by displaying tact, courtesy and patience with applicants, residents, and staff.

EDUCATION / TRAINING

• High school graduation or equivalent.


• WHMIS Certificate.

EXPERIENCE

• At least 3 years of housekeeping experience.


• 1 year of working in a supervisory/managerial role.