Housekeeping Manager

Fairmont Hotels & Resorts

New York (NY)

On-site

USD 82,000 - 85,000

Full time

3 hours ago

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Job summary

The Plaza, a Fairmont managed hotel, in New York City, seeks a proactive Housekeeping Manager to lead Room Attendants and Housemen and oversee daily operations ensuring top-tier cleanliness and guest satisfaction.

Responsibilities include directing assignments, inspecting rooms, and maintaining standards of service while upholding health and safety guidelines. Prior experience in luxury settings and strong English communication are required.

Qualifications

Experience in a luxury hotel environment (5-diamond/5-star)
Excellent English, verbal and written communication
Ability to perform under pressure with professionalism

Responsibilities

Oversee day-to-day housekeeping operations to maintain service and cleanliness standards
Direct Room Attendants and Housemen; manage workloads and assignments
Inspect guest rooms for cleanliness and check for discrepancies
Maintain guest room inventories, furniture, fixtures and amenities
Ensure safety and adherence to health guidelines across the department
Assist with interviews and new hiring processes
Maintain regular attendance and comply with hotel standards and policies
Observe and report maintenance needs and guest requests promptly

Skills

PMS System

Microsoft Office

Attention to detail

Written and verbal communication

Guest service

Guest-oriented

Hands-on approach

Professional interactions

Team collaboration

Education

Hospitality Management degree (plus)

Experience in luxury hotel environment

Union environment experience (preferred)

Tools

Hotel PMS System

Microsoft Office

Job description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Company Description

Why work for Accor?

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Be a part of the historic castle on the park, The Plaza, A Fairmont Managed hotel, a timeless landmark capturing memories since 1907. Located in the heart of midtown, The Plaza now features 282 luxury hotel rooms and suites, the elegant Champagne Bar as well as the legendary Palm Court, New York City’s premier destination for afternoon tea. The Plaza offers the Five Diamond standard of excellence and sophistication while offering an authentically local and unrivalled experience for our guest.

Job Description

Provide direction and support to Room Attendants and Housemen, ensuring the Housekeeping Department is run in a smooth efficient manner. The Housekeeping Manager is responsible to oversee the day-to-day operation of the housekeeping department in order to maintain the standards of service and cleanliness.

Compensation: $82,000 - $85,000 per annum

Essential Job Functions

Begin Day by inspecting all showrooms, out of order and vacant clean room
Prepare floor assignment daily basis and record updated status and turn into housekeeping on a daily basis
Obtain list of rooms to be cleaned immediately and list of check-outs or discharges to prepare work assignments
Inspect all landings and pantries for proper par stocks and ensure all guests rooms, corridors are maintained to a high level of cleanliness
Inspects and update all vacant clean inspected rooms in the computer as soon as they become available
Ensure that guest room is maintained in perfect condition by performing Written Room Inspections daily
Ensure that all guestrooms have proper furniture, fixtures and amenities, and that all set standards for placement are being followed
Strategize Room Attendants to clean priority, rush rooms first and VIP guests as needed
Check all due out rooms 3 times per day, at: 12, 2 and 4pm – All check outs must be cleared by 6pm
Upon guest departure re-check room for any forgotten item
Maintain database of guest preferences
Report all room discrepancies with front desk daily before the end of shift.
Report Engineering deficiencies daily to Housekeeping Office Coordinator
Encounters all guests and employees in a professional, service-oriented manner
Report and handle all guest requests, complaints and service related issues
Make recommendations to improve service and ensure more efficient operation
Implement cyclical cleaning programs and assign to Housemen i.e. General Cleaning, Window cleaning; high dusting
Perform a variety of guest requests and think creatively when called upon in order to establish a memorable experience for every guest and member
Maintaining a good professional relationship with all contacts both inside and outside of the hotel
Establish and maintain effective communication process with the entire hotel departments
Inform Housekeeping Management of any absence from duty, reasons and or request additional days off
Assist with disciplinary action when necessary
Assist with interviews and new hiring process
Maintain regular and punctual attendance in compliance with Fairmont Hotels and Resorts standards
Comply with all hotel and departmental standards, policies and procedures
Perform other related duties as requested by supervisor
Adhere to Fairmont Grooming Standards at all times
Perform other related duties as requested by supervisor
Comply with all hotel and departmental standards, policies and procedures
Observe health and safety guidelines at all times
Wear safety equipment and/or protection if required

Qualifications

Knowledge, Skills and Ability

Knowledge of hotel PMS System, Microsoft Office computer applications, office equipment
Ability to perform assigned duties with attention to detail, speed and accuracy
Excellent written and oral communication skills
Must possess outstanding guest service skills
Must be guest-oriented, enthusiastic with a vibrant personality
Must have “hands on” approach
Must maintain composure at all times and work objectivity in stressful, high-pressure situations
Ability to approach all encounters with guests and employees in a professional manner
Ability to answer all general inquiries in the Hotel and F & B outlet
Must be a good listener and be able to follow instructions
Must be able to utilize all available resources to meet guest needs
Must be a good team player

Education - Experience

Excellent English, verbal and written communication skills
Minimum two years of relevant experience in a luxury hotel (5 diamond or 5 star standards) or comparable environment
Degree in Hospitality Management a plus
Prior experience in Union Environment highly preferred

Physical Requirements