Head Golf Professional

Stonycroft Hills Club Inc; Bloomfield Hills (MI); On-site; USD 90,000 - 115,000; Full time

Benefits offered by this job

PGA dues and education allowance

Healthcare Reimbursement

Lesson income

Pro shop profit sharing

Job summary

Stonycroft Hills Club is seeking an experienced Golf Operations Manager to lead our private nine-hole operation. You will oversee tee times, member services, pro shop merchandising, and tournament programs while guiding staff and managing budgets.

Ideal candidates have private club experience, PGA knowledge, and a track record of delivering exceptional member experiences, with strong leadership and analytical skills. This role is year-round and on-site in Bloomfield Hills, MI.

Qualifications

• Experience leading a private golf operation or club.
• Strong budgeting and financial oversight skills.
• Excellent interpersonal skills with members and staff.
• Understanding of pro shop merchandising and events.

Responsibilities

• Oversee golf operations and member services.
• Lead golf shop, tournaments, and member events.
• Manage budgets, payroll, and vendor relations.
• Coordinate with course superintendent and food/bev teams.
• Ensure safety, compliance, and high service standards.

Skills

Private club management

Budgeting

Staff leadership

Customer service

PGA knowledge

Education

PGA membership

Tools

Golf Genius

Fore Up

Job description

Overview

Stonycroft Hills Club

Club background:

Stonycroft Hills Club is a member-owned and operated, private nine-hole golf club located in the heart of Bloomfield Hills, Michigan. As an equity-based membership club, Stonycroft is managed by a Board of Directors, volunteer committees and a General Manager. The Club property and course were purchased and incorporated in 1960 as Stonycroft Hills Club. The Club has grown to a membership consisting of 270 shareholders and their spouses/significant others with an average age of 68 years old. Members recently joining are skewing younger with 65% between the ages of 50-69. Stonycroft is a small member club and utilizes a great deal of volunteer time from the members to operate the club. Stonycroft is primarily a seasonal operation with members active from April through October. Many social events are offered during the off season for those who remain in Michigan year-round. The Golf Professional is a year-round employee.

Current Positioning Statement:

Stonycroft Hills Club provides an unparalleled, private golf club experience. Our Club features a superbly maintained 9-hole course with tree-lined fairways, rolling hills and impeccable greens. There is a spirit of friendship and a warm feeling among the membership and staff and great pride in owning a piece of golf excellence, close to home.

Mission Statement

"The Stonycroft Hills Club provides its member family and their guests a superb golf and social club experience, through the beauty of its nine-hole golf course, pride of ownership and the spirit of friendship."

Vision Statement

"To be recognized as the best nine-hole golf club in the Midwest."

Core Values

• Integrity/Ethical Conduct: We demonstrate the highest level of personal integrity in our actions with others and are consistent with the ethics of the game of golf.
• Pride of Ownership/Stewardship: We are committed to caring for the resources of our Club. We will value, preserve, tend to, and effectively manage the financial and non-financial assets that have been entrusted to our care.
• Volunteerism: We support and enhance our Club by giving our time, personal knowledge, and resources.
• Welcoming/Inclusive: We engage with all members, guests, and staff in a warm, friendly, welcoming, and accepting manner.
• Respect and Civility: We value the contributions and opinions of those with whom we interact, in a respectful and civil manner.

By the Numbers

• 18,000 - 9-hole rounds per year
• Active spring and fall leagues - 120 men and 105 women
• Full calendar of tournaments and events including invitationals, mixed scrambles, social events and matches.

Qualifications and/or Experience

• Preference for 5 or more years of management experience as the head golf professional preferably at a private golf club.
• Knowledgeable about and competency in business software utilized for the golf operations of the club. Familiar with Golf Genius and Fore Up a plus.
• Excellent analytical and financial skills to develop and monitor budgets so that the golf operations are within the prescribed budgets.
• Superior interpersonal skills to work with employees, club members, Board of Directors, club committees, and guests using the course.
• Ability to monitor people, processes, and control systems for the achievement of the desired success of the golf operations.
• Excellent planning, organizational, analytical, leadership and oral and written communication skills.
• Demonstrated ability to self-motivate, work in teams and be flexible with a fast-paced and changing environment.
• Pro shop merchandising and inventory controls.

Compensation

• Excellent base salary with the opportunity to participate in pro shop profit sharing.
• PGA dues and education allowance
• Lesson income
• Healthcare Reimbursement

Essential Responsibilities

Specific Responsibilities - include but are not limited to:

Golf Operations Management

• Oversee the tee time reservation system, starting, monitoring, and pace of play
• Track and verify all players and guests green fees, golf carts, club care, lockers, handicap fees, and other charges necessary, and facilitate accurate accounting and recordkeeping
• Oversee golf cart fleet while ensuring proper maintenance, cleaning, and recordkeeping
• Develop and manage an innovative tournament program, group outings, and leagues that service all customer segments
• Oversee the operations of a well-managed practice facility
• Is visible and present at all golf events, leagues, and various social events, and understands that summers demand high hours and lower in the winter months.
• Provide professional club repair and club fitting services
• Ensure the proper storage, safety, and cleaning of golf equipment
• Play golf with a variety of members and/or guests as time permits
• Administer the Rules of Golf and educate staff. Promote and provide Rules of Golf clinics to the membership

Retail Management

• Oversee retail merchandise pro shop in step with the mission of the golf operation and facility
• Maintain a profitable golf merchandising operation by working with the vendors to provide premium products at competitive pricing.
• Oversee development of buying plans and all golf related purchasing
• Arrange 'Demo Days' with vendors to provide opportunities for members to test new products
• Supervise physical inventories, present a diverse and desirable array of golf equipment, apparel, accessories
• Assist in the development of necessary systems utilizing POS to safeguard inventories
• Establish accurate recordkeeping policies and procedures
• Supervise and train all golf shop staff to maximize sales opportunities
• Ensure customer database includes and tracks important dates, spending, sizes, preferences
• Maintain an attractive and orderly appearance in and around the golf shop
• Conduct accurate and timely inventory counts

Player Development

• Develop, provide, and oversee an enhanced golf instruction program offering individual and group clinics for all levels. Ensure that the services of a well trained staff of professional instructors are available where required
• Develop and oversee player development programs for men, women, families, seniors and juniors
• Utilize PGA of America player development tools, resources, and materials

Golf Administration

• Recruit, hire, train, motivate, and supervise all golf department staff and maintain accurate payroll records
• Ensure evaluations and annual reviews are completed and recorded for all applicable staff
• Attend staff meetings as scheduled by management and schedule consistent staff meetings with golf operations personnel
• Update and maintain golf shop policies and procedures and job descriptions and ensure they are adhered to and posted in the proper areas
• Maintain safety standards and safety equipment within OSHA requirements
• Assist in the publications of newsletters, informational, and promotional materials
• Ensure accurate and timely communication from the pro shop
• Oversee the administration of the golf handicap program
• Work closely with and provide guidance and consultation with all golf committees
• Attend applicable committee meetings and board, management, and staff meetings when requested
• Adhere to, enforce, and implement policies and procedures of the facility
• Prepare regular written communication with supervisor to include facility, programming, staff and customer updates

Business and Financial

• Responsible for the financial and operational performance of the golf shop operations and golf services
• Ensure all financial goals and objectives are being achieved
• Assist in the development and preparation of budgets, including forecasting and review of all golf operations revenues and expenses on a daily, weekly, monthly, and annual basis
• Ensure systems controls are in place to safeguard assets, revenues, and resources
• In keeping with facility goals, utilize yield management techniques to maximize course usage

Other Facility/Departmental Responsibilities

• Work closely with all department heads to achieve the goals and objectives of the facility
• Maintain a close working relationship with the Golf Course Superintendent and provide advice on course playability and tournament set up
• Assist the Membership Sales Director in the promotion of new member leads and provide a supporting role in assisting with prospective members and orientation of new members
• Coordinate plans with the Food and Beverage Committee and General Manager for food and beverage needs for all golf functions
• Ensure the security of the golf area including the bag room, office and pro shop

Knowledge, Skills and Traits

• Maintain PGA of America membership in good standing in an active classification
• Fundamental knowledge of the game of golf, rules of golf, golf facility operations and tournament operations
• Fundamental supervisory practices and principles
• Act as a role model for all employees by demonstrating the behavior and work ethic expected of all employees
• Strong organizational, planning and prioritization skills
• Self-motivated with desire to promote and market
• Ability to work with numerous committees and department heads
• Service and customer focused attitude
• Experienced in written and oral business communications
• Ability to resolve conflict
• Utilize the resources of PGA player development programs such as Get Golf Ready, PGA Sports Academy, Tee it Forward and others
• Experienced computer user including; Microsoft Word and Excel. Proficient in other applications, i.e. email, internet, tournament and database
• Maintain and promote a positive professional image within the community
• Attend conferences, workshops, meetings, and trade shows to keep abreast of marketing and business trends
• Maintain a credible golf game and remain current on teaching innovations