Head Fitness Coach

Orangetheory - Franchise #0309; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Orangetheory Fitness in New Orleans seeks a dynamic Head Coach to lead the studio, mentor OT staff, and align with studio goals under the Studio Manager and Regional Fitness Director.

The role emphasizes member satisfaction, high-energy leadership, and active involvement in in-studio marketing, tours, and revenue growth; weekend availability and coaching 10–15 workouts weekly are expected.

Qualifications

• Strong communication, leadership, and customer service skills.

Responsibilities

• Partner with the Studio Manager and Regional Leadership to ensure the success of the studio.
• Responsible for creating a positive, high energy, respectful OTF studio environment
• Leading member engagement & in-studio marketing (referrals) and events to drive growth
• Co-responsibility for marketing and community outreach to grow the business
• Responsible for building OTF pre-bookings, attendance, retaining current clientele and achieving monthly revenue goals
• Leads or assists Sales Associates with studio tours & sales and stays current with pricing options and promotions
• Responsible for follow up communication with new, current, and former OTF studio clients
• Handles member concerns in a professional, objective manner with the goal of resolution
• Responsible for managing all aspects of the fitness staff & recruiting new coaches
• Evaluate fitness staff to OTF standards and using the Coach Accountability Matrix
• Responsible for the studio’s class schedule and coach schedules in WiW & MBO Timeclocks
• Responsible for organization and cleanliness of the studio, including AED pads and First Aid Cabinet
• Understands MBO & OTF Mobile App, and troubleshoots OTConnect & A/V systems
• Conducts monthly fitness staff meetings and attends all relative, mandatory webinars and other requested meetings
• Handles fitness staff concerns in a professional, objective manner with the goal of resolution
• Coaches between 10-15 OTF workouts per week, including 1 weekend day
• Must be flexible and willing to work weekends, events, and when needed to support the studio
• Maintain current, active employee files (e.g. resume, CPR cards, fitness certifications, disciplinary items, emergency contact info, etc.)
• Non-coaching management duties entail 15 hours per week on average.

Skills

Leadership

Communication

Customer Service

Job description

Be fit. Change lives. Have fun.

If you’re reading this, you’re probably a committed fitness professional who wants to inspire others to work hard to be the best they can be.

The OTF Louisiana Head Coach takes pride in being a key studio leader , a resourceful mentor to OT staff , and in being aligned with the Studio goals & with the Studio Manager. They owns the OTF trifecta: Gets It. Wants It. and Has the Capacity to Do it.

Head Coaches are responsible for providing leadership, education, and daily direction to the fitness team. With a strong focus on customer service, fitness leadership, and member sales and retention, Head Coaches work in tandem with the Studio Manager and Regional Fitness Director to ensure members enjoy a consistent Orangetheory experience. Ideal candidates have strong communication, leadership, and customer service skills. The Head Coach must be able to own member satisfaction and retention, develop a strong, cohesive fitness coach team, and being the primary resource for all things Orangetheory FITNESSwithin the studio.

AsaHeadFitnessCoach,youareexpectedtoperformthefollowingduties:

• Partner with the Studio Manager and Regional Leadership to ensure the success of the studio
• Responsible for creating a positive, high energy, respectful OTF studio environment
• Leading member engagement & in-studio marketing (referrals) and events to drive growth
• Co-responsibility (w SM) for marketing and community outreach to grow the business
• Responsible for building OTF pre-bookings, attendance, retaining current clientele and achieving monthly revenue goals
• Leads or assists Sales Associates with studio tours & sales and stays current with pricing options and promotions
• Responsible for follow up communication with new, current, and former OTF studio clients
• Handles member concerns in a professional, objective manner with the goal of resolution
• Responsible for managing all aspects of the fitness staff & recruiting new coaches
• Evaluate fitness staff to OTF standards and using the Coach Accountability Matrix
• Responsible for the studio’s class schedule and coach schedules in WiW & MBO Timeclocks
• Responsible for organization and cleanliness of the studio, including AED pads and First Aid Cabinet
• Understands MBO & OTF Mobile App, and troubleshoots OTConnect & A/V systems
• Conducts monthly fitness staff meetings and attends all relative, mandatory webinars and other requested meetings
• Handles fitness staff concerns in a professional, objective manner with the goal of resolution
• Coaches between 10-15 OTF workouts per week, including 1 weekend day
• Must be flexible and willing to work weekends, events, and when needed to support the studio
• Maintain current, active employee files (e.g. resume, CPR cards, fitness certifications, disciplinary items, emergency contact info, etc.)
• Non-coaching management duties entail 15 hours per week on average.

Additionally, you’ll need to meet these requirements:

• Hold and maintain a current fitness certification from an education company approved by Orangetheory Fitness
• Be AED/CPR certified
• Have a functional knowledge of heart rate-based training.