Head Fitness Coach

Orangetheory Fitness; New Orleans (LA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Orangetheory Fitness in New Orleans seeks a dynamic Head Coach to lead and mentor the studio team, align with Studio goals, and uphold the Orangetheory standard of service. The Head Coach will own daily direction, customer service, and staff development to ensure a top-tier experience for every member.

The role emphasizes member engagement, in-studio marketing, scheduling, and revenue growth, while maintaining a positive studio culture and high energy across daily operations.

Qualifications

• Current fitness certification from an education company approved by Orangetheory Fitness.
• AED/CPR certification required.
• Functional knowledge of heart rate-based training.

Responsibilities

• Lead studio with positive, high-energy environment.
• Drive member engagement and in-studio marketing to grow referrals and events.
• Co-manage marketing and community outreach with Studio Manager.
• Build pre-bookings, attendance, retention, and monthly revenue goals.
• Assist sales with studio tours and pricing/promotions awareness.
• Manage fitness staff, recruitment, and performance against OTF standards.
• Oversee class and coach schedules, and maintain studio organization and safety.

Skills

Leadership

Communication

Customer service

Staff management

Sales

Education

Fitness certification

Tools

AED/CPR certification

Heart-rate training knowledge

Job description

Be fit. Change lives. Have fun.

If you’re reading this, you’re probably a committed fitness professional who wants to inspire others to work hard to be the best they can be.

The OTF Louisiana Head Coach takes pride in being a key studio leader , a resourceful mentor to OT staff , and in being aligned with the Studio goals & with the Studio Manager. They owns the OTF trifecta: Gets It. Wants It. and Has the Capacity to Do it.

Head Coaches are responsible for providing leadership, education, and daily direction to the fitness team. With a strong focus on customer service, fitness leadership, and member sales and retention, Head Coaches work in tandem with the Studio Manager and Regional Fitness Director to ensure members enjoy a consistent Orangetheory experience. Ideal candidates have strong communication, leadership, and customer service skills. The Head Coach must be able to own member satisfaction and retention, develop a strong, cohesive fitness coach team, and being the primary resource for all things Orangetheory FITNESSwithin the studio.

AsaHeadFitnessCoach,youareexpectedtoperformthefollowingduties:

• Partner with the Studio Manager and Regional Leadership to ensure the success of the studio
• Responsible for creating a positive, high energy, respectful OTF studio environment
• Leading member engagement & in-studio marketing (referrals) and events to drive growth
• Co-responsibility (w SM) for marketing and community outreach to grow the business
• Responsible for building OTF pre-bookings, attendance, retaining current clientele and achieving monthly revenue goals
• Leads or assists Sales Associates with studio tours & sales and stays current with pricing options and promotions
• Responsible for follow up communication with new, current, and former OTF studio clients
• Handles member concerns in a professional, objective manner with the goal of resolution
• Responsible for managing all aspects of the fitness staff & recruiting new coaches
• Evaluate fitness staff to OTF standards and using the Coach Accountability Matrix
• Responsible for the studio’s class schedule and coach schedules in WiW & MBO Timeclocks
• Responsible for organization and cleanliness of the studio, including AED pads and First Aid Cabinet
• Understands MBO & OTF Mobile App, and troubleshoots OTConnect & A/V systems
• Conducts monthly fitness staff meetings and attends all relative, mandatory webinars and other requested meetings
• Handles fitness staff concerns in a professional, objective manner with the goal of resolution
• Coaches between 10-15 OTF workouts per week, including 1 weekend day
• Must be flexible and willing to work weekends, events, and when needed to support the studio
• Maintain current, active employee files (e.g. resume, CPR cards, fitness certifications, disciplinary items, emergency contact info, etc.)
• Non-coaching management duties entail 15 hours per week on average.

Additionally, you’ll need to meet these requirements:

• Hold and maintain a current fitness certification from an education company approved by Orangetheory Fitness
• Be AED/CPR certified
• Have a functional knowledge of heart rate-based training.