Head Coat Check Attendant - Bowery Presents

AEG Presents; New York (NY); On-site; USD 25,571 - 36,420; Part time

Benefits offered by this job

ACA eligibility for benefits

Job summary

AEG Presents is seeking a Head Coat Check Attendant to provide professional coat check services for venue guests. You will manage coat check rooms, handle payments, and deliver top-tier customer service in a fast-paced environment.

Responsibilities include assisting guests, enforcing policies, and supporting emergency evacuation procedures. Evening, weekend, and holiday availability is required; the role is part-time with potential benefits under ACA qualifications.

Qualifications

• High School Diploma or equivalent required.
• 0–1 years of related work experience preferred.
• Demonstrated commitment to excellent customer service.
• Neat, clean, professional appearance required.
• Strong interpersonal and communication skills essential.
• Sound judgement and ability to make sound decisions.
• Availability to work evenings, weekends, and holidays.

Responsibilities

• Operate coat check rooms within established guidelines.
• Accurately collect payments for coat check services and reconcile cash.
• Answer questions and direct guests to restrooms, VIP areas, and concert spaces.
• Enforce venue policies and complete required trainings.
• Perform additional duties as assigned by Management.
• Act as part of the emergency evacuation team when needed.

Skills

Customer service

Cash handling

Communication

Team player

Attention to detail

Education

High School Diploma

Job description

Company Information

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

Job Summary

The Head Coat Check Attendant will act as the primary provider of coat check services to venue guests. The incumbent will be responsible for taking patrons' coats and/or other belongings, hanging or storing them neatly, maintaining organization in the coat room, and provide general customer service in an expert, professional and friendly manner.

Essential Functions

• Operate the various coat check rooms within established guidelines and procedures at the venue.
• Efficiently and accurately collecting payment for coat check services. This includes cash handling, reconciling cash transactions at the end of each shift, and verifying the accuracy of collected amounts against records.
• Answer guest questions, direct guests to important areas of the venue (restrooms, ATM, VIP areas, and concert area) and provide additional assistance whenever necessary.
• Enforce all policies and procedures of the venue. Complete all company and venue required trainings and participate in employee meetings.
• Perform other duties and responsibilities as deemed appropriate by Management and Supervisors.
• Act as a member of the emergency evacuation team by communicating with and directing guests during a facility emergency.

Required Qualifications

• A minimum education level of: High School Diploma or its equivalency
• A minimum of 0-1 years of related work experience
• Able to work efficiently in a fast-paced environment
• Exemplify a strong commitment and willingness to provide excellent customer service
• Maintain a neat, clean and professional appearance
• Possess strong interpersonal and communication skills
• Sound judgement; able to make sound decisions
• Available to work evenings, weekends, and holidays

Payscale: $22.50

Bonus: This position is Not eligible for a bonus under the current bonus plan requirements.

Benefits: Part-time: This position may be eligible for benefits (ACA qualification).

AEG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside their normal description.

AEG's policy is to hire the most qualified applicants. We are an equal opportunity employer and will not discriminate against any individual, employee, or application for employment on the basis of race, color, marital status, religion, age, sex, sexual orientation, national origin, or any other legally protected status recognized by federal, state or local law.