Head Cashier

Natural Grocers; Vancouver (WA); On-site; Full time

Job summary

A leading grocery store is seeking a Head Cashier to ensure smooth front-end operations. Responsibilities include training cashiers, providing excellent customer service, and managing daily sales reports. The position requires strong organizational skills and a commitment to customer satisfaction.

Benefits

Birthday Bonus Pay

Vitamin Bucks

Paid Time Off

Health and Wellness Program

Retirement Savings Plan (401k)

Qualifications

• Experience in retail, preferably in grocery or natural foods.
• One year of cashiering and supervising experience preferred.
• Ability to pass food safety training courses.

Responsibilities

• Providing World Class Customer Service as the top priority.
• Training cashiers and ensuring proficiency.
• Completing Daily Sales Reports and cashier closeout responsibilities.

Skills

Customer Service

Organization

Attention to Detail

Ability to Manage Priorities

Education

High School diploma or GED

Tools

MS Word

Excel

Outlook

Job description

Salary Range: USD $19.00/Hr.

Overview

The Job in a Nutshell:

The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

05/20/2025

Responsibilities

Main Ingredients:

1. Providing World Class Customer Service and a positive customer experience as the number one priority.
2. Exemplifying integrity, responsibility, and excellence and adhering to all policies.
3. Training all cashiers and ensuring they are proficient in:
4. Communicating about the {N}Power program with customers.
5. Notifying customers that we donate $.05 to the local foodbank for every transaction where a reusable bag is used.
6. Educating customers on the Nutrient to Know About.
7. Promoting store seminars and events.
8. Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
9. Issuing and verifying cash drawers.
10. Handling returns and overrides at the front end.
11. Addressing customer complaints appropriately.
12. Ensuring front end sets are full and well-maintained.
13. Overseeing completion of the front end task list daily.
14. Maintaining all register binders.
15. Directing cashiers during slow times at the register.
16. Performing general cashiering and checkout duties, including running a cash register, bagging/boxing groceries, and providing carry-out service.
17. Monitoring, assigning, and performing cart checks.
18. Answering the telephone.
19. Assisting in managing special orders.
20. Monitoring, assigning, and grinding nut butters.
21. Learning the location of products in all departments to assist customers effectively.
22. Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
23. Working a schedule based on store needs, including evenings, weekends, and holidays. The position requires working five days, 40 hours per week, and attending mandatory store meetings.
24. This position has limited Manager on Duty responsibilities but is not intended to be the overall Manager on Duty for the store.

All employees are expected to be “hands-on” and do whatever it takes to get the job done and help the company thrive.

Qualifications

Recipe for Success:

1. High School diploma, GED, or equivalent preferred.
2. Experience in retail, preferably in a grocery or natural foods environment.
3. One year of cashiering experience preferred.
4. One year of supervising others preferred.
5. Ability to pass food safety training courses and/or certifications as required by law, maintaining compliance.
6. Ability to manage changing priorities and stay focused.
7. Sense of urgency in completing tasks.
8. Excellent customer service skills.
9. Highly organized with great attention to detail.
10. Ability to take direction and follow through.
11. Must be cashier trained and able to count currency.
12. Proficient in MS Word, Excel, and Outlook.

This job description is not an employment contract and may change without notice. Employees are expected to accomplish any tasks assigned by their Manager or other Store Support Center managers, even if not listed here.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 earned as store credit annually)
• Holiday Pay for 5 holidays when stores are closed
• Paid Time Off (sick days and vacation) that increases with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}power Program (customer appreciation and rewards)
• Regular scheduled pay increases
• Advancement and career development opportunities
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (via short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits (Hospital Indemnity, Accident Insurance, Long-Term Disability, Term Life Insurance)
• Retirement Savings Plan (401k) with company match
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) with company match

Diversity Statement

We are committed to diversity and inclusion, believing that all people should be empowered to experience health and wellbeing. We celebrate differences in gender, race, ethnicity, sexual orientation, religion, abilities, age, cultural backgrounds, thoughts, and ideas. Our goal is to foster an inclusive environment where everyone can thrive.

Physical Capabilities and Environmental Demands

N = Never, O = Occasional, F = Frequent, C = Constant

Physical Requirements:

• Ability to lift or carry various weights, sometimes with team lift.
• Ability to push or pull with varying weights.
• Use of computer for data entry.
• Walking, standing, fine motor manipulations, gripping, bending, twisting, reaching.
• Reaching above chest level, sitting, squatting, kneeling, climbing as needed.

Environmental Requirements:

• Work with sharp tools, dust, fumes, and congested sites.
• Occasionally work with noise, cold, heat, wet, humid conditions, outside, heights, and contact stress.