Head Cashier

Natural Grocers Good4U; Vancouver (WA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in the natural foods sector is seeking a Head Cashier to oversee front-end operations. This role focuses on delivering exceptional customer service, training staff, and ensuring smooth daily operations. The ideal candidate will have retail experience and strong organizational skills. Join a team committed to diversity and inclusion while benefiting from various perks and advancement opportunities.

Benefits

Birthday Bonus Pay

Paid Time Off

Health and Wellness Program

Employee Assistance Program (EAP)

Retirement Savings Plan (401k)

Qualifications

• At least 1 year of cashiering experience preferred.
• Experience in retail, preferably in a grocery or natural foods environment.
• Ability to pass food safety training and maintain certifications.

Responsibilities

• Providing World Class Customer Service and a positive customer experience.
• Training all cashiers and ensuring they are proficient.
• Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.

Skills

Customer Service

Organization

Adaptability

Attention to Detail

Education

High School diploma

Tools

MS Word

Excel

Outlook

Job description

Salary Range

USD $19.00/Hr.

Overview

The Job in a Nutshell:

The Head Cashier is responsible for the successful operation of the front end by cashiering, training, directing, and monitoring cashiers, providing World Class Customer Service, and supporting overall store operations.

Applications are accepted by the date below, which may be updated if the hiring timeline is extended.

05/20/2025

Responsibilities

Main Ingredients:

• Providing World Class Customer Service and a positive customer experience as the number one priority.
• Exemplifying integrity, responsibility, and excellence and adhering to all policies.
• Training all cashiers and ensuring they are proficient in:
• Communicating about the {N}Power program with customers.
• Notifying customers that we donate $.05 to the local foodbank for every transaction where a reusable bag is used.
• Educating customers on the Nutrient to Know About.
• Promoting store seminars and events.
• Completing the Daily Sales Report (DSR) and cashier closeout responsibilities.
• Issuing and verifying cash drawers.
• Handling returns and overrides at the front end.
• Addressing customer complaints appropriately.
• Ensuring front end sets are full and well-maintained.
• Overseeing completion of the front end task list daily.
• Maintaining all registers binders.
• Directing cashiers to tasks during slow times at the register.
• Performing general cashiering duties including running a cash register, bagging/boxing groceries, and providing carry-out service.
• Monitoring, assigning, and performing cart checks.
• Answering the telephone.
• Assisting in managing special orders.
• Monitoring, assigning, and grinding nut butters.
• Learning the location of products across all departments to assist customers.
• Participating in tagging, facing, rotating, cleaning, markdowns, stocking, and backstock as needed.
• Working a schedule based on store needs, including evenings, weekends, and holidays. The position requires working five days, 40 hours per week, and attending mandatory store meetings.
• This position has limited Manager on Duty responsibilities but is not intended to be the overall Manager on Duty for the store.

All employees are expected to be “hands-on” and do whatever it takes to get the job done and support the company's success.

Qualifications

Recipe for Success:

• High School diploma, GED, or equivalent preferred.
• Experience in retail, preferably in a grocery or natural foods environment.
• At least 1 year of cashiering experience preferred.
• At least 1 year of supervisory experience preferred.
• Ability to pass food safety training and maintain certifications.
• Ability to adapt to changing priorities and stay focused.
• Sense of urgency in task completion.
• Excellent customer service skills.
• Highly organized with attention to detail.
• Ability to follow directions and complete tasks.
• Cashier training and currency counting skills required.
• Proficiency in MS Word, Excel, and Outlook.

This job description is not a contract and may change. Employees must accomplish all tasks assigned by management.

Benefits Overview

All Crew Members:

• Birthday Bonus Pay
• Vitamin Bucks (up to $2,080 annually)
• Holiday Pay for 5 holidays—stores closed
• Paid Time Off (sick days and vacation) increasing with tenure
• Paid Nutrition Education
• good4u Crew Member Discount
• {N}Power Program (customer rewards)
• Regular pay increases
• Advancement and career development opportunities
• Health and Wellness Program
• Employee Assistance Program (EAP)
• Employee Referral Program

Full-Time Crew Members (30+ hours/week):

• Medical, Dental, and Vision Insurance
• Paid Parental Leave
• Paid Medical Leave (via short-term disability insurance)
• Company Paid Short-Term Disability Insurance
• Company Paid Life Insurance
• Voluntary Benefits including hospital indemnity, accident insurance, long-term disability, and term life insurance
• Retirement Savings Plan (401k) with company match
• Flexible Spending Accounts (FSA) and Health Savings Account (HSA) with company match

Diversity Statement

We are committed to diversity and inclusion, believing that all people should experience health and wellbeing. We celebrate differences and foster an inclusive environment where everyone can thrive.

Physical and Environmental Demands:

N = Never, O = Occasional, F = Frequent, C = Constant

• Physical requirements include lifting, pushing, pulling, walking, standing, and reaching as detailed.
• Environmental requirements include working with tools, dust, fumes, noise, and in various weather conditions as detailed.