HCVP Quality Assurance Manager

Virginia Housing Development Authority; Glen Allen (VA); On-site; USD 95,000 - 128,000; Full time

Job summary

Virginia Housing Development Authority seeks a HCVP Quality Assurance Manager to design, implement, and oversee statewide QA for Housing Choice Voucher and Project-Based Voucher programs. The role drives policy, review methodologies, and compliance with HUD and Virginia Housing standards.

You will manage QA staff, coordinate with LHAs and program teams, and ensure timely corrective actions, performance reporting, and adherence to regulatory requirements nationwide.

Qualifications

• Bachelor’s degree in a related field preferred or equivalent, relevant work experience.
• Progressive experience in HCV Program compliance (5+ preferred).
• Ability to interpret and apply HCVP federal regulations and program requirements.
• Strong knowledge of Fair Housing, Section 504 laws and reasonable accommodation requirements.
• Experience using and navigating HCV program-related systems and software.
• Ability to effectively prioritize competing responsibilities, manage multiple projects, and meet critical deadlines.
• Strong understanding of customer service principles and best practices.
• Demonstrated ability to analyze program performance, identify compliance risks, and implement corrective solutions.
• Experience leading process improvement initiatives and change management efforts.
• Strong attention to detail and commitment to accuracy.

Responsibilities

• Design and implement statewide quality assurance strategies for HCV and PBV programs.
• Lead Quality Control staff and oversee corrective actions and reporting.
• Partner with LHAs and program staff to ensure compliance with HUD requirements and Virginia Housing policies.

Skills

HCVP compliance

Regulatory knowledge

Fair Housing

Section 504

HCV systems

Prioritization & multitasking

Customer service

Performance analysis

Process improvement

Team leadership

Education

Bachelor's degree in related field

Job description

Overview

Join Virginia Housing and help make a difference as a HCVP Quality Assurance Manager.

This critical leadership role is responsible for designing, implementing, and overseeing Virginia Housing's statewide quality assurance and compliance review strategy for Housing Choice Voucher (HCV) and Project-Based Voucher (PBV) programs administered through Local Housing Agencies (LHAs).

The position will lead statewide quality assurance strategy, establish policies and procedures, and develop review methodologies to ensure compliance with HUD requirements, Virginia Housing policies, and applicable regulatory standards.

The role will manage Quality Control staff, establishing quality standards, overseeing corrective actions, preparing reports for leadership, and partnering with program staff and LHAs to ensure the highest standards of quality and compliance are maintained statewide.

This position is located at our Glen Allen, VA office.

Virginia Housing is one of the nation’s leading housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our lending and grant programs.

We are committed to fostering an engaged, inclusive, and diverse workplace where employees can grow professionally and make a meaningful impact in communities across Virginia. Educational opportunities to help your advancement are available through classroom and online programs.

To be successful in this role you must possess:

• Bachelor’s degree in a related field preferred or equivalent, relevant work experience.
• Progressive experience in HCV Program compliance (5+ preferred).
• Ability to interpret and apply HCVP federal regulations and program requirements.
• Strong knowledge of Fair Housing, Section 504 laws and reasonable accommodation requirements.
• Experience using and navigating HCV program-related systems and software.
• Ability to effectively prioritize competing responsibilities, manage multiple projects, and meet critical deadlines.
• Strong understanding of customer service principles and best practices.
• Demonstrated ability to analyze program performance, identify compliance risks, and implement corrective solutions.
• Experience leading process improvement initiatives and change management efforts.
• Strong attention to detail and commitment to accuracy.

Experience leading and developing teams, with a solid understanding of employee relations, coaching, and performance management.

This position will close at 11:59pm on 11/29/2026.

Hiring Range: $95,000 - $128,000

A background check will be performed as a condition of employment.

A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment.

Virginia Housing requires associates to live and work within the Commonwealth of Virginia.

Internal applicants

(MR-8) Please review relevant HR policy under 'Employment Practices' on the Zone before applying.

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