HCVP Quality Assurance Manager

Virginia Housing; Glen Allen (VA); On-site; USD 95,000 - 128,000; Full time

Job summary

Virginia Housing is seeking a HCVP Quality Assurance Manager to design and oversee the statewide QA and compliance review strategy for HCVP and PBV programs administered through LHAs. The role leads QA policy development, review methodologies, and staff management to uphold HUD requirements and Virginia Housing policies.

The ideal candidate will have 5+ years in HCV program compliance, strong knowledge of Fair Housing and 504 accommodations, and proven ability to manage multiple priorities with

Qualifications

• Bachelor’s degree preferred or equivalent experience.
• 5+ years progressive experience in HCV program compliance.
• Ability to interpret and apply HCVP federal regulations and program requirements.
• Strong knowledge of Fair Housing, Section 504 laws and reasonable accommodation requirements.
• Experience using and navigating HCV program-related systems and software.
• Ability to prioritize competing responsibilities and manage multiple projects to meet deadlines.
• Strong customer service principles and best practices.
• Experience leading process improvement initiatives and change management.

Responsibilities

• Lead statewide quality assurance strategy and develop policies and procedures.
• Oversee compliance review methodologies to ensure HUD and Virginia Housing standards are met.
• Manage Quality Control staff, set quality standards, and oversee corrective actions.
• Prepare reports for leadership and collaborate with program staff and LHAs.
• Ensure nationwide consistency and continuous improvement of quality and compliance.

Skills

HCV Program compliance

Leadership

Project management

Customer service

Quality assurance

Process improvement

Attention to detail

Education

Bachelor’s degree

Tools

HCV systems

Job description

Overview

HCVP Quality Assurance Manager.This critical leadership role is responsible for designing, implementing, and overseeing Virginia Housing's statewide quality assurance and compliance review strategy for Housing Choice Voucher (HCV) and Project-Based Voucher (PBV) programs administered through Local Housing Agencies (LHAs).

Overview Join Virginia Housing and help make a difference as a HCVP Quality Assurance Manager.This critical leadership role is responsible for designing, implementing, and overseeing Virginia Housing's statewide quality assurance and compliance review strategy for Housing Choice Voucher (HCV) and Project-Based Voucher (PBV) programs administered through Local Housing Agencies (LHAs).

The position will lead statewide quality assurance strategy, establish policies and procedures, and develop review methodologies to ensure compliance with HUD requirements, Virginia Housing policies, and applicable regulatory standards.

The role will manage Quality Control staff, establishing quality standards, overseeing corrective actions, preparing reports for leadership, and partnering with program staff and LHAs to ensure the highest standards of quality and compliance are maintained statewide.

This position is located at our Glen Allen, VA office.

Virginia Housing is one of the nation’s leading housing finance agencies. Our mission is to help Virginians attain quality, affordable housing, which we accomplish through our lending and grant programs.

We are committed to fostering an engaged, inclusive, and diverse workplace where employees can grow professionally and make a meaningful impact in communities across Virginia. Educational opportunities to help your advancement are available through classroom and online programs.

To be successful in this role you must possess :

• Bachelor’s degree in a related field preferred or equivalent, relevant work experience.
• Progressive experience in HCV Program compliance (5+ preferred).
• Ability to interpret and apply HCVP federal regulations and program requirements.
• Strong knowledge of Fair Housing, Section 504 laws and reasonable accommodation requirements.
• Experience using and navigating HCV program-related systems and software.
• Ability to effectively prioritize competing responsibilities, manage multiple projects, and meet critical deadlines.
• Strong understanding of customer service principles and best practices.
• Demonstrated ability to analyze program performance, identify compliance risks, and implement corrective solutions.
• Experience leading process improvement initiatives and change management efforts.
• Strong attention to detail and commitment to accuracy.

Experience leading and developing teams, with a solid understanding of employee relations, coaching, and performance management.

This position will close at 11:59pm on 11/29/2026.

Hiring Range: $95,000 - $128,000

A background check will be performed as a condition of employment.

A Conflict-of-Interest Act Disclosure form and Secondary Employment Disclosure form will need to be completed as a condition of employment.

Virginia Housing requires associates to live and work within the Commonwealth of Virginia.

Internal applicants

-EOE-

V3 Certified Military friendly employer