HCV Navigator - Participant Engagement (Bilingual Somali Preferred)

Jimmy Jazz; Minneapolis (MN); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Hybrid work option

Job summary

Minneapolis Public Housing Authority (MPHA) is seeking an Administrative Assistant to coordinate the daily operations of the Housing Choice Voucher (HCV) program and MPHA’s main lobby. You will handle clerical tasks, data entry, and serve as the frontline contact for participants and partners.

The role requires a high school diploma and at least two years of customer service/administrative experience, with proficiency in MS Word, Excel, and Outlook.

Qualifications

• High School Diploma or GED required with at least 2 years of general customer service and administrative experience.
• Strong computer skills (MS Word, Excel, Outlook) and ability to learn new software as needed.

Responsibilities

• Coordinate daily administrative operations for the Housing Choice Voucher (HCV) program and lobby.
• Provide clerical support and serve as a liaison with participants, owners, and staff.
• Greet visitors, route inquiries, and manage lobby tracking and call center communications.
• Assist with mail, scans, and processing workflows for HCV cases.
• Maintain filing, scheduling, and data entry accuracy, and support department staff as needed.

Skills

Customer service

Administrative support

Windows OS

Education

High school

Tools

MS Word

Excel

Outlook

Job description

• Location 1001 WASHINGTON AVE N,MINNEAPOLIS, MN, 55401-1032,United States
• Job Category Administrative, Customer Service
• Employee Type FT Non-Exempt
• Required Degree High school
• Manage Others No

Description

Internal Close Date: September 29, 2026

Salary: $24.41 - 34.80 per hour

Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/Location: Housing Choice Voucher (HCV)

Summary

The primary purpose of this position is to coordinate the daily administrative operations of the Housing Choice Voucher (HCV) Program and MPHA’s main lobby, as assigned by the HCV Supervisory Team. The incumbent performs administrative and clerical support for the HCV Department and acts as a liaison with other departments, staff, and external customers, including a high volume of participant engagement through direct contact and/or the HCV call center.

All activities must support the Minneapolis Public Housing Authority’s ("MPHA" or "Authority") mission, vision, and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

Admin Support

• Performs administrative support duties in response to the department’s daily workflow, including organizing, compiling, maintaining, and coordinating daily appointment activities, arranging and scheduling meetings (individually or batched), and retrieving and compiling preparatory information for department staff.
• Organizes, maintains, and secures filing of data/mail received into applicant, participant, and owner records.
• Coordinates processes to enter mail, scans, and faxes into HCV processing system accurately in order to initiate processing workflow.
• Conducts initial processing workflows for port‑ins, annuals, and Request for Tenancy Approvals (RTA)s and other initial processing as needed.
• As assigned, serves as super user for the main postage machine and trains others in proper use of the postage machine. Monitors, maintains, and refills postage in the machine; orders supplies for the machine as needed; requests maintenance for postage machine when necessary.
• Provides back up support to other HCV teams as needed.
• Serves as initial contact for in‑person, telephone, and email inquiries from participants, owners, and any other internal or external customers.
• As assigned, serves as the face for the agency and welcomes guests and program participants from the Executive Office, Leasing and Occupancy, and other departments who enter 1001 Washington Ave N.
• As assigned, accepts and routes information and documentation submitted by walk‑in participants, owners, and applicants through the appropriately identified mechanisms. Checking in incoming guests into the lobby tracking system and notifying staff of appointment arrivals.
• As assigned, collaborates with agency Security and Operations staff on the safe and clean maintenance of the MPHA lobby
• Learns departmental policies and procedures to answer basic questions regarding HCV Program
• Learns departmental paperwork and provides HCV participants with the correct paperwork to solve their situations, provides general referrals to housing partners, and identifies and flags complicated cases for HCV managers to review.
• Identifies trends in visitor concerns and tracks visitors who visit the front desk.
• Identifies technology issues or barriers faced by front‑desk guests; works with external partners to resolve these issues.
• Accepts and routes information and documentation submitted by walk‑in participants, owners, and applicants via Front Desk, HCV group emails, and HCV Call Center
• Analyzes issues to provide recommendations for potential solutions and helps to implement solutions.
• Performs other related duties as assigned.

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

This position includes an option for a voluntary hybrid telecommuting arrangement, following successful completion of the initial training program and in coordination with the supervisor. This option will be discussed during the interview process. Please note that hybrid telework arrangements are only an option when the telework location is in the State of Minnesota.The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Office environment. The noise level in the work environment is usually moderate.

Requirements

Education and/or Experience

High School Diploma or GED Certificate and a minimum of two (2) years of general customer service and administrative experience. An equivalent combination of education and experience may be considered.

Some positions may require possession of a valid driver’s license. Those positions may also require use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority’s automobile insurance plan at the standard rate. Must pass a criminal history background check.

Technical Skills

To perform this job successfully, the employee should have strong computer skills (MS Word, Excel, and Outlook). Must have the ability to learn other computer software programs as required by assigned tasks.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; reaching and grasping; operating computers and other office equipment; moving about the office; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 25 pounds.

Additional Information

• EEO-4 Classification Administrative Support