Admin Rep

UNC Health; Raleigh (NC); Sur place; USD 25 000 - 34 000; Temps partiel

Résumé du poste

UNC Health in Raleigh is seeking a part-time Guest Services Associate to support front desk operations, greet visitors, route calls, and assist with inquiries while maintaining records and scheduling tasks. The role is onsite with night shifts and requires a high school diploma.

You will utilize Microsoft Office and learn the scheduling system as part of daily duties. Join Rex Guest Services in a large health system, with a focus on customer satisfaction and accurate administration.

Qualifications

• Customer-focused support for front desk and routing inquiries.
• Accurate data entry and record verification.
• Basic scheduling of staff, facilities and patients.
• Proficient use of Microsoft Office to create reports and documents.

Responsabilités

• Greet and route internal and external customers by phone and in person.
• Match records against source documents to verify completeness.
• Perform basic scheduling of staff, facilities and patients.
• Handle routine office duties such as filing, faxing, mail, and data entry.
• Enter data and resolve minor discrepancies, escalating complex issues.

Connaissances

Customer service

Data entry

Microsoft Office

Communication

Formation

High school diploma or GED

Outils

Scheduling system

Description du poste

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary

Performs general office support functions and other tasks as directed, according to established processes, policies and schedules.

Responsibilities

• Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints.
• Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors.
• Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays.
• Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments.
• Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor.

Other Information

Education Requirements

• High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements

• No licensure or certification required.

Professional Experience Requirements

• Years of experience is not required

Knowledge/Skills/and Abilities Requirements

• Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement

Job Details

• Legal Employer: NCHEALTH
• Entity: UNC REX Healthcare
• Organization Unit: Rex Guest Services
• Work Type: Part Time
• Standard Hours Per Week: 24.00
• Salary Range:$18.00 - $24.66 per hour (Hiring Range)
• Pay offers are determined by experience and internal equity
• Work Assignment Type: Onsite
• Work Schedule: Night Job
• Location of Job: US:NC:Raleigh
• Exempt From Overtime: Exempt: No
• This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Equal Opportunity

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.