Administrative Representative - Home Health

UNC Health Care; North Carolina; On-site; USD 25,000 - 34,000; Full time

Job summary

UNC Health in Smithfield, NC is seeking an Office Support Specialist to join the Home Health team. You will greet customers, route inquiries, and perform standard clerical tasks in a full-time onsite role.

The position involves scheduling, data entry, and basic record verification, with opportunities to grow through routine training and supervisor guidance. High school diploma or GED required.

Qualifications

• Customer focus and the ability to resolve inquiries.
• Proficiency with Microsoft Office to produce reports and documents.
• Ability to learn and master the scheduling system; receptive to feedback.

Responsibilities

• Greet and route internal and external customers by phone and in person; handle general inquiries and direct customers/patients.
• Match records against source documents to verify completeness and correct basic errors.
• Perform basic scheduling of staff, facilities and/or patients; collect insurance cards and input data; collect copays as needed.
• Perform routine office duties: filing, faxing, sorting/distributing mail; prepare standard documents and reports.
• Enter data, resolve minor discrepancies by contacting appropriate personnel; refer complex issues to supervisor.

Skills

Customer focus

Scheduling system

Microsoft Office

Coachability

Learning & continuous improvement

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

Summary:
Performs general office support functions and other tasks as directed, according to established processes, policies and schedules.

1. 1. Greeting and routing internal and external customers by phone and in person. Assists with general inquiries from internal and external customers. Directs customers/patients as needed. May serve as first level for customer complaints.
2. 2. Matching records against source documents to verify completeness and accuracy correcting typographical and other basic errors.
3. 3. Performs basic scheduling of staff, facilities and/or patients. May collect insurance cards and make copies/inputs data in system. May collect any necessary copays.
4. 4. Performs routine office duties including filing, faxing, and sorting/distributing mail. Performs routine clerical and typing tasks involved in processing form letters, requisitions, memoranda, reports and other office documents. Utilizing all software necessary to perform basic tasks for departments.
5. 5. Preparing and maintaining routine office records. Entering data, resolving minor discrepancies by contacting appropriate personnel. Refers more complex issues to supervisor.

Other Information

Education Requirements:

• * High school diploma or GED required; higher-level degree may satisfy this requirement.

Licensure/Certification Requirements:

• * No licensure or certification required.

Professional Experience Requirements:

• * Years of experience is not required

Knowledge/Skills/and Abilities Requirements:

• * Customer Focus makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate. Coachability Receptive to feedback, willing to learn and embraces continuous improvement

Job Details

Legal Employer: NCHEALTH

Entity: Johnston Health

Organization Unit: Home Health -

Work Type: Full Time

Standard Hours Per Week: 40.00

Salary Range:$18.00 - $24.66 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Smithfield

Exempt From Overtime: Exempt: No

This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Heath Care System. This is not a State employed position.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [e-mail] if you need a reasonable accommodation to search and/or to apply for a career opportunity.