HCM Application Support Specialist I

Winstar; Ada (OK); Remoto; USD 52.000 - 66.000; Tempo pieno

Descrizione del lavoro

Chickasaw Nation is seeking a Full Time Application Support Analyst to join our Human Capital Applications team at the Carl Albert Service Center in Ada, OK. Working hours are 8:00 AM to 5:00 PM, Monday through Friday.

This role provides software support for HCM applications and will utilize Service Now and Microsoft Teams to track and document user requests. Responsibilities include responding to user requests via phone and email, researching and resolving issues, testing new versions, and

Competenze

• 3 years directly related experience
• High School, GED or Equivalent
• Bachelor's Degree in directly related field
• Bachelor's Degree in Computer Science or Management Information Systems preferred
• Standard Driver's License
• Pass general background check

Mansioni

• Use Service Now and/or Microsoft Teams to track and document user requests
• Respond to telephone and email requests for technical assistance with HCM applications
• Identify, research, and resolve application issues
• Document, track, and monitor issues to ensure timely resolution
• Provide remote support on application issues, including bug fixes and training
• Daily management of tasks related to implementation and ongoing administration of the HCM applications
• Assist with software requirement changes, implementing software modifications, and documenting the software business requirements
• Assist with performing testing on new application versions, features, patches and updates
• Assist in new project implementation
• Research user security issues for HCM applications
• Perform preventative maintenance and support of HCM applications as needed
• Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
• Completes all training and development requirements and participates in continuing education opportunities
• Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
• Maintains a clean, organized work area and ensures a safe environment
• Maintains and promotes professionalism
• Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
• Adheres to Chickasaw Nation dress code standards
• Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
• Performs all other duties as assigned

Conoscenze

Basic computer skills

Microsoft Office familiarity

Formazione

High School, GED or Equivalent

Bachelor's Degree in directly related field

Bachelor's Degree in Computer Science or Management Information Systems preferred

Descrizione del lavoro

Chickasaw Nation is seeking a Full Time Application Support Analyst to join our Human Capital Applications team at the Carl Albert Service Center in Ada, OK. Working hours are 8:00 AM to 5:00 PM, Monday through Friday.

This role provides software support for HCM applications and will utilize Service Now and Microsoft Teams to track and document user requests. Responsibilities include responding to user requests via phone and email, researching and resolving issues, testing new versions, and