Hcbs Service Coordinator

Suffolk Primary Health, LLC; Village of Hempstead (NY); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Full benefits package

Generous paid holidays

Supportive and collaborative team

Job summary

Suffolk Primary Health, LLC is seeking a Spanish-speaking Service Coordinator to join our Hempstead HCBS program. The role involves managing a participant caseload, coordinating services, and ensuring access to required supports.

You will work with families, providers, and insurance plans to obtain authorizations and renewals while maintaining thorough documentation. The ideal candidate is warm, organized, and detail-oriented, comfortable navigating paperwork and collaborating with a supportive

Qualifications

• Bilingual Spanish language proficiency required.
• Excellent organizational and documentation skills.
• Ability to navigate insurance and Medicaid paperwork.

Responsibilities

• Manage an HCBS participant caseload.
• Coordinate services, schedules, and DSP staffing.
• Collaborate with families, providers, care managers, and Medicaid plans.
• Obtain and track service authorizations and renewals.
• Monitor service utilization and address gaps in services.
• Maintain accurate documentation.
• Troubleshoot authorization, scheduling, billing, and service-delivery issues.
• Assist participants and families in accessing resources.

Skills

Bilingual Spanish

Strong organizational skills

Detail-oriented

Communication with families

Computer skills

Tools

HCBS knowledge

Job description

Schedule: Monday–Friday, Full-Time
Pay: Approximately $27/hour + Benefits

About the Position

We are a growing HCBS program looking for a warm, organized, detail-oriented Spanish Speaking Service Coordinator to join our Hempstead team.

This is a great opportunity for someone who enjoys working with families, solving problems, navigating services and insurance requirements, and making sure participants receive the services they need.

Responsibilities

• Manage an HCBS participant caseload
• Coordinate services, schedules, and DSP staffing
• Work with families, providers, care managers, and insurance/Medicaid Managed Care Plans
• Obtain and track service authorizations and renewals
• Monitor service utilization and address gaps in services
• Maintain accurate and timely documentation
• Troubleshoot authorization, scheduling, billing, and service-delivery issues
• Help participants and families access needed resources and supports
• Ensure compliance with HCBS and Medicaid requirements

Who We're Looking For

• Kind, positive, dependable, and highly detail-oriented
• Strong problem-solving skills and a "get it done" attitude
• Comfortable communicating with families and navigating paperwork
• Experience with HCBS, government programs, insurance, healthcare, social services, psychology, or case management is a plus
• Bilingual Spanish
• Strong organizational and computer skills
• Able to work independently and as part of a supportive team

What We Offer

• Approximately $27/hour
• Full-time Monday–Friday schedule
• Full benefits package
• Generous paid holidays
• Supportive and collaborative team
• Meaningful work helping individuals and families access services